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stevenwright80
Beginner
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Message 1 of 3

Openreach connecting me to wrong exchange - order keeps failing

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I need some advice... after 6 attempts and 8 weeks from trying to get a bt line and b/b installed still nothing.

The problem appears to be that I keep getting allocated a barrhead area number (0141 881 ****), even though the area I live in (pollokshields) starts (0141 423 ****)

The first engineer that actually turned up said he could not connect to this exchange as he would not be allowed due to the distance from the property.  He said the only way to resolve it is to cancel and re-order the phone line with a number from the correct area exchange.

Several attempt later its always an 0141 881 number that is allocated.

I spoke with order management who said they have spoken with openreach, and that open reach have said they cannot issue a 0141 423 number as the number for this property has been allocated elsewhere.  

What I dont understand is that if this is the case - are there no more 423 or 422 or 424 numbers available? or what about all the surrounding area codes 632 or 649 etc??

Why an area code and exchange that is approx 8 miles away?

 

What will my internet speed  be like - non existent I'd imagine.

 

Currently im awaiting an engineer on the 25th march, but I am expecting the same outcome - no connection

 

Anyone any thoughts?

 

Steven

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2 REPLIES 2
Distinguished Sage
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Message 2 of 3

Re: Openreach connecting me to wrong exchange - order keeps failing

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Hi

I am sorry to see you are having problems


I suggest you contact the forum mods they should be able to get this problem sorted for you this is a link to them http://bt.custhelp.com/app/contact_email/c/4951


They normally reply by email or phone directly to you within 3 working days they will take personal ownership of your problem until resolved and will keep you informed of progress


They are a UK based BT specialist team who have a good record at getting problems solved


This is a customer to customer self help forum the only BT presence here are the forum moderators

stevenwright80
Beginner
763 Views
Message 3 of 3

Re: Openreach connecting me to wrong exchange - order keeps failing

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Thanks very much for your help 🙂
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