Can anyone here help. I'm desperate!!!! Openreach has the wrong post code for my number and BT seems unable to get them to change it. This has gone on for years and I must have wasted hours talking to BT, who keep assuring me, 'yes this will be sorted out within 24 hours', and it never is. This is well beyond a joke now. I want to upgrade to fibre but Openreach keep rejecting the order because the post code and phone number don't match! Open reach sat that my telephone number is not a BT line and is registered to nap their adress in my village
BT's database is fine. I get my bills etc. correctly addressed.
I have lived at my current address for 4 years and a BT telephone line has been in existence for 17 years
Currently my line is perfectly operating and broadband is working but at slow speeed
All my neighbours have been upgraded. There must be solution!!
Solved! Go to Solution.
Welcome to this user forum.
If you have a BT Retail phone number.
In order to find out what services and speed range you should be getting, please enter your phone number into this form.
Broadband availability checker
Please remember to edit out your phone number before you post the results.
That information should show what cabinet you are connected to. Any postcode error should not matter, as its the phone number that is important.
Hi David thanks for the quick reply
Yes my postal address is correct on the Royal Mail site and this was a question powed durging one of my very many calls to BT
Interetsingly I do not receive mailed bills to my address because I have opted for online billing
However the billing address is correct with BT and also my last router was delivered to the correct address but as mentioned Openreach seem unable to accept this or to upgrade my line to infinity
All very weird!!
You need to check the availability on the link I gave you.