My line checker on the OpenReach where and when checker has said for the last month that my line is accepting orders for FTTP and then directs me to BT Retail which then says it isnt...
My BDUK provider (Fastershire) have also checked and said it has all been commisioned and that yes it is ready to accept orders but I think they use the same database as Openreach. I naively assumed that the the DSL checker used the same database but obviously not.
It's been like it for a month now and I assume the BT DSl database gets updated more frequently than that..
Not sure what to do now. The people who set it up say it is ready but the people who I place the order is say it isnt. Both direct me to each other to sort it out..
FWIW Our village is too far from the cabinet for FTTC hence FTTP. The cables are laid, fibre trays all done on the telegraph poles and commisioning completed.
Any suggestions gratefully received.
enter your phone number and post results remember to delete number https://www.btwholesale.com/includes/adsl/main.html
Thanks - Have already given them a ring and they just ran my number through (I assume) the same DSL checker and said they couldn't help me and to contact my BDUK provider (who told me it was fine their end..).
carlwonky - I had exactly the same problem, the Openreach wesbite showed availability for approx. 10 days before the BT Wholesale showed the correct info.
It seems all ISP's go off the data shown on the BT Wholesale checker, I think all you can do is keep the BT checker daily and as soon as it's updated call BT to order.