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Beginner
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Message 1 of 4

Orange BB light

Every day since I had BT installed at home my connection drops, sometimes lasting a few minutes others 12+ hours. The broadband light turns orange, I noticed yesterday that when the connection has dropped it seems to be resolved as soon as I receive an incoming phone call. I have also noticed that the phone line seems "crackly" whenever I am on the phone to someone. I have raised the fault with BT but am unable to call them at the moment and only recently noticed the fact that it comes back on when I receive an incoming call? Can anyone suggest what this may be?
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3 REPLIES 3
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Distinguished Sage
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Message 2 of 4

Re: Orange BB light

is the white Openreach modem showing all its green lights
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Beginner
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Message 3 of 4

Re: Orange BB light

I'm currently at work but if I remember correctly the DSL light was off when the broadband isn't working. I'll double check the next time it goes off though.
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Distinguished Sage
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Message 4 of 4

Re: Orange BB light

Ok it could be a modem problem if so you need an Openreach visit
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