cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
laotianrockrat
Aspiring Contributor
591 Views
Message 1 of 2

Order Confirmation Email

Hi

 

Placed an order about 3 hours ago for new broadband and phone. Had expected an immediate email confirmation but so far nothing has arrived. I've logged into my account on BT.com but without a VOL number I can't check or track my order. Any ideas how long it's likely to take to receive this email?

 

tia

0 Ratings
1 REPLY 1
pottyperson
Distinguished Guru
Distinguished Guru
586 Views
Message 2 of 2

Re: Order Confirmation Email

Welcome to the forum. In my experience confirmation emails come very quickly or not at all, but that may or may not be the general rule. I'd give it till midday tomorrow then ring the Options Team on 0800 800 030. Ignore the welcome to BT Business and say "existing order" or similar when asked why you're calling. They're UK based and tend to be helpful.

--
You can click the thumbs up icon below this message if you think it was helpful.
0 Ratings