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kevinm100
Beginner
324 Views
Message 1 of 3

Order cancellation ignored

Hello

I cancelled on order for an "AnytimePlan" on Wednesday 20th Jan within the 14 day cooling off period via the on-line form and received the reference number 160120-******. This request has not been actioned. When I called the helpdesk they tried to sell me other products instead of actioning the cancellation.

Is there anybody on this forum who can action my cancellation request please? It is still showing as active on account. I just want to revert to my original standard contract and remove the "Anytime Plan"

P.S. Failing that is there a specific number I can call (I've tried 0800 800 150)

Thanks

 

Kevin

0 Ratings
2 REPLIES 2
PaddyB
Moderator
Moderator
321 Views
Message 2 of 3

Re: Order cancellation ignored

Hi Kevinm100,

 

I am sorry to hear that your Anytime Plan wasn't canceled as requested. I'll be able to do this for you. Send me in your details using the "Contact The Mods" link found in my profile.

 

Thanks

 

PaddyB

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kevinm100
Beginner
293 Views
Message 3 of 3

Re: Order cancellation ignored

Thanks PaddyB

 

have forwarded the details

 

Regards

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