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mrdb90
Beginner
253 Views
Message 1 of 2

Order confirmation

Hello. I placed an order last week and haven't received any confirmation email. I was wondering if someone can tell me what's going on? I've tried calling BT 4 times and keep getting people who " need me bt account number " and just do not understand I want an update on my order ! Very frustrating so far.... Calling the call centre has been a nightmare.

Could someone please help?
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1 REPLY 1
NeilO
Moderator
Moderator
242 Views
Message 2 of 2

Re: Order confirmation

Hi mrdb90

 

Thanks for posting and welcome to the forum.

I'd recommend that you contact our order team and they'll be able to look into this further. I will drop you a private message now which will include the link to our order team whereby you can online chat with them. This order team is based in the UK and will own your complaint until everything is sorted out.

Should you have any further problems after speaking with this team please let us know.

 

Cheers 

Neil

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