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davidc3
Contributor

on ‎24-09-2016 12h21

243 Views
Message 1 of 3

Order date changed, now worried about topcashback

Hello

We had Phone, broadband & tv package whick arrived yesterday (23rd sept). The activation date was yesterday & an openreach engineer came & installed a phone line. The broadband doesnt work, theyre sending another hub next week.

 

I notice theyve changed the completion date to the 27th sept.

 

I've read some posts on here about BT using this date change to avoid paying out on Topcashback

 

Is there anything I can do to  try & avoid this?

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2 REPLIES 2
JohnC2
Moderator
Moderator

on ‎24-09-2016 12h30

240 Views
Message 2 of 3

Re: Order date changed, now worried about topcashback

Hi @davidc3 As long as you order was submitted via Topcashback correctly once all of your order completes they will be able to track it successfully when you claim your cashback.

 

Cheers

John

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davidc3
Contributor

on ‎24-09-2016 12h58

236 Views
Message 3 of 3

Re: Order date changed, now worried about topcashback

Thank you for your reply

Its showing in Topcashback as pending, I'll keep an eye on it

many thanks

David
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