Until the phone line is working, any broadband work will be delayed.
Did you check that BT Infinity is available at your local street cabinet, there may be a waiting list.
In order to find out what services and speed range you could be getting, please enter your phone number into this form.
Broadband availability checker
Please remember to edit out your phone number before you post the results.
See if it says "waiting list"
If not, then it may be a case that the broadband order will be re-instated once the phone line is working.
Did you move from a different Service Provider?
You may like to try the Order Live Chat Team