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I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.
I have just arrived home and did a speed check and it appears that the infinity 2 upgrade has gone through. I did a check on my phone via wifi and it was showing on 51mb so I thought it hadn't happened. But when I checked through iPad it is showing 75mb with 18mb upload. And just attached computer directly to router and did the BT speed checker test and it came up as 79mb and 15mb upload. But my some odd reason phone still shows 40-50mb but that's a different issue.
And I have just received an email confirmation that the bt you view box has been dispatched no date for delivery as yet as not showing on Royal Mail website.
so thanks for your help and taking time to get in touch.