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Lis4here
Beginner
356 Views
Message 1 of 3

Order shown as in-progress although it has been completed

I ordered BT Infinity and the broadband installation has been completed on 16 Sep 2016. However the website still says that order is in progress and I am unable to view bills and claim BT rewards. Has anyone had similar experience? What should I do? Thanks!
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2 REPLIES 2
Keith_Beddoe
Distinguished Sage
Distinguished Sage
352 Views
Message 2 of 3

Re: Order shown as in-progress although it has been completed

Try the  Order Live Chat Team

See if they can close the order.

 

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Lis4here
Beginner
317 Views
Message 3 of 3

Re: Order shown as in-progress although it has been completed

Thanks Keith. I waited an hour for the live chat, gave up and called again today, finally managed to get through and they told me they will update the system.
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