Help us improve our process for when you experience home Wi-Fi issuesx
We have put together a short survey to capture your feedback in terms of what BT can do when you experience home Wi-Fi issues. We would appreciate it if you could take a couple of minutes to complete a short survey. Read more from here, Fix my home Wi-Fi
Have been toying around with switching from sky for a quite a few months and with the recent offer for BT sports thought I'd make the switch to Youview.
Long story short, I didn't realise that BT were still selling both Youview and BTVision boxes and confusingly selected the wrong package as when checking if it's available for my number it defaulted to the BTvision pack. I believe this is due to the sports packages.
Anyway, didn't notice the error on the order as I assumed BT Vision - HD Channels meant just that. Took delivery of the box and noticed the problem just before plugging in.
Is there anything I can do to resolve this issue? Coming as a long term sky subscriber I wouldn't wish the V+ box on anyone and the thought of being stuck with it makes me sick. It's too late to call cust services tonight but any ideas before I call them tomorrow morning.