cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
ATS
Beginner
3,108 Views
Message 1 of 5

Our broadband speed has suddenly slowed down.

We live in Surrey - nothing has changed in our home - what could have slowed our broadband down?  Is there a problem at BT causing it? I tested our speed and it is 1.3 (from 2.5). Can someone help?

0 Ratings
4 REPLIES 4
john46
Distinguished Sage
3,107 Views
Message 2 of 5

Re: Our broadband speed has suddenly slowed down.

Hi Welcome to the forums

Here are some help pages done by CL Keith http://www.btinternet.com/~cbeddoe/speed/Speed.html


also post your full hub stats details shown in this link http://www.btinternet.com/~cbeddoe/others/adslstats.html

Can you also post the full results fromBT Speedtest speedtester.bt.com

Have you tried connecting to the test socket at the rear of the master socket   Test Socket.jpg

Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal


This is a customer to customer self help forum the only BT presence here are the forum moderators

0 Ratings
imjolly
Distinguished Sage
Distinguished Sage
3,106 Views
Message 3 of 5

Re: Our broadband speed has suddenly slowed down.

you can check your exchange here  http://usertools.plus.net/exchanges/mso.php

http://usertools.plus.net/exchanges/?

http://btbusiness.custhelp.com/app/service_status

http://bt.custhelp.com/app/answers/detail/a_id/15036



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings
ATS
Beginner
3,103 Views
Message 4 of 5

Re: Our broadband speed has suddenly slowed down.

Thanks. I will try them

0 Ratings
john46
Distinguished Sage
3,099 Views
Message 5 of 5

Re: Our broadband speed has suddenly slowed down.

post back if you need help
0 Ratings