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ATS
Newbie
2,896 Views
Message 1 of 5

Our broadband speed has suddenly slowed down.

We live in Surrey - nothing has changed in our home - what could have slowed our broadband down?  Is there a problem at BT causing it? I tested our speed and it is 1.3 (from 2.5). Can someone help?

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4 REPLIES 4
Distinguished Sage
2,895 Views
Message 2 of 5

Re: Our broadband speed has suddenly slowed down.

Hi Welcome to the forums

Here are some help pages done by CL Keith http://www.btinternet.com/~cbeddoe/speed/Speed.html


also post your full hub stats details shown in this link http://www.btinternet.com/~cbeddoe/others/adslstats.html

Can you also post the full results fromBT Speedtest speedtester.bt.com

Have you tried connecting to the test socket at the rear of the master socket   Test Socket.jpg

Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal


This is a customer to customer self help forum the only BT presence here are the forum moderators

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Distinguished Sage
Distinguished Sage
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Message 3 of 5

Re: Our broadband speed has suddenly slowed down.

you can check your exchange here  http://usertools.plus.net/exchanges/mso.php

http://usertools.plus.net/exchanges/?

http://btbusiness.custhelp.com/app/service_status

http://bt.custhelp.com/app/answers/detail/a_id/15036



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ATS
Newbie
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Message 4 of 5

Re: Our broadband speed has suddenly slowed down.

Thanks. I will try them

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Distinguished Sage
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Message 5 of 5

Re: Our broadband speed has suddenly slowed down.

post back if you need help
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