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SteveG49
Beginner

on ‎02-01-2021 2h44

597 Views
Message 1 of 4

Outlook / IMAP / Account Setup

Put simply I cannot setup Outlook, all the settings are correct, the password has been changed and I have waited days for it to sync before trying again. Browser login is OK, even on an iPhone/iPad it's OK...so why when I try t setup IMAP or even POP3 it simply does not work. I have tried it on multiple devices .... windows and MAC. Any ideas?

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3 REPLIES 3
crummett
Aspiring Contributor

on ‎03-01-2021 20h24

560 Views
Message 2 of 4

Re: Outlook / IMAP / Account Setup

You’ll eventually get a reply from someone saying “wait, it’ll fix itself”.  It will not. Same issue here for 6+ months 

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Anonymous
Not applicable

on ‎03-01-2021 20h34

556 Views
Message 3 of 4

Re: Outlook / IMAP / Account Setup

See message 2 here, these were specifically in response to a query about Thunderbird but I should imagine they will work with outlook as well

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licquorice
Distinguished Sage
Distinguished Sage

on ‎03-01-2021 21h16

542 Views
Message 4 of 4

Re: Outlook / IMAP / Account Setup

@SteveG49 wrote:

Put simply I cannot setup Outlook, all the settings are correct, the password has been changed and I have waited days for it to sync before trying again. Browser login is OK, even on an iPhone/iPad it's OK...so why when I try t setup IMAP or even POP3 it simply does not work. I have tried it on multiple devices .... windows and MAC. Any ideas?

What settings are you using? These  are the correct settings.

Are you either a BTbroadband or premium mail customer? If neither, your email account will have been downgraded to basic mail and only accessible  via a web browser.

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