Outlook for Microsoft 365 - BT Email Settings (IMAP)

[Buzzdarkmonth]

Evening,

I recently reinstalled windows and added outlook using my Microsoft 365 account.

Unfortunately I'm having trouble configuring the BT email settings. I have listed the settings below, however I'm able to send emails, just not receive any. 

Within my webmail, I have subfolders containing emails under 'Inbox' and these appear in outlook (with the emails), however any emails (at the root of Inbox) do not appear.

Microsoft have been looking to resolve this, but so far no success. Any help would be appreciated

Incoming Mail

• Server: mail.btinternet.com
• Port: 993
• Encrypton: SSL/TLS
• Require logon using SPA - Not ticked

Outgoing Mail

• Server: mail.btinternet.com
• Port: 465
• Encrypton: SSL/TLS
• Require logon using SPA - Not ticked
• My outgoing (SMTP) server requires authentication - ticked
• Use same settings as my incoming mail server - ticked.

[Vinef · Accepted solution]

Years ago my BT outlook stopped working and nothing could get the mail system working properly again. I just used your settings and out of the blue it works! Sorry that you are still having issues. I think it is just really flaky - try the same thing twice and get different outcomes.

[PaulMarriott]

Installed new Microsoft 365 software... attempted to register IMAP BT email account and it failed... saw it was trying to connect to a yahoo, not btinternet, domain... swapped in the data above and... BINGO!

Thanks  Buzzdarkmonth.

[c_s_k22]

Thanks for your post (which I note was quite a while ago).  I had exactly the same issue and your fix worked.  Saved me lots of time trying to work it out.  🙂