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bcunderw
Beginner

on ‎14-11-2021 20h06

960 Views
Message 1 of 4

Overseas, Turn in Smart Hub 2 Equipment Issue

I recently moved overseas and canceled my BT broadband subscription with enough time to receive the Smart Hub 2 returns bag.  However, the bag never arrived and so I could not turn in my BT equipment before I departed the UK.  What are my options and how can I remove the equipment return charge?  Thanks.

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3 REPLIES 3
imjolly
Distinguished Sage
Distinguished Sage

on ‎14-11-2021 20h10

957 Views
Message 2 of 4

Re: Overseas, Turn in Smart Hub 2 Equipment Issue

Get someone else still in UK to return equipment on your behalf



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bcunderw
Beginner

on ‎16-11-2021 1h51

911 Views
Message 3 of 4

Re: Overseas, Turn in Smart Hub 2 Equipment Issue

I do not know who moved into the house I was letting and not sure if the equipment return bag was ever delivered.  I do not have a UK number to try and contact BT and they do not have an contact email.

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gg30340
Distinguished Sage
Distinguished Sage

on ‎16-11-2021 5h26

903 Views
Message 4 of 4

Re: Overseas, Turn in Smart Hub 2 Equipment Issue

Contact BT from outside the UK

+44 150 174 7714

Monday to Friday 8am - 9pm

Weekends and bank holidays 8am - 8pm

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