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wush786
Contributor
1,467 Views
Message 1 of 82

PACKETLOSS BT ISSUE!!

hi all . iv been having packetloss issue for 5 days now . everytime i speak to bt on the phone all i get is " your line is fine nothing wrong with it " or " if ur not happy we can transfer you to the cancelation department " ........

 

i was told by a friend who knows abit more then me on stuff like this to go into CMD an type pathping bt.net an to show you my results :

 

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\wush>pathping bt.net

Tracing route to bt.net [193.113.211.125]
over a maximum of 30 hops:
0 wush-PC.home [192.168.1.84]
1 BThomehub.home [192.168.1.254]
2 213.1.177.186
3 213.1.177.161
4 213.1.69.226
5 31.55.165.103
6 213.120.162.69
7 31.55.165.109
8 acc2-xe-4-2-2.mr.21cn-ipp.bt.net [109.159.250.244]
9 core1-te0-4-0-0.ealing.ukcore.bt.net [109.159.250.1]
10 core1-pos1-0.birmingham.ukcore.bt.net [62.172.103.81]
11 iar1-gig5-4.birmingham.ukcore.bt.net [62.6.196.94]
12 62.172.57.218
13 * * *
Computing statistics for 300 seconds...
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 wush-PC.home [192.168.1.84]
0/ 100 = 0% |
1 0ms 0/ 100 = 0% 0/ 100 = 0% BThomehub.home [192.168.1.254]
0/ 100 = 0% |
2 29ms 0/ 100 = 0% 0/ 100 = 0% 213.1.177.186
0/ 100 = 0% |
3 35ms 0/ 100 = 0% 0/ 100 = 0% 213.1.177.161
0/ 100 = 0% |
4 30ms 0/ 100 = 0% 0/ 100 = 0% 213.1.69.226
0/ 100 = 0% |
5 29ms 0/ 100 = 0% 0/ 100 = 0% 31.55.165.103
0/ 100 = 0% |
6 --- 100/ 100 =100% 100/ 100 =100% 213.120.162.69
0/ 100 = 0% |
7 31ms 35/ 100 = 35% 35/ 100 = 35% 31.55.165.109
0/ 100 = 0% |
8 35ms 43/ 100 = 43% 43/ 100 = 43% acc2-xe-4-2-2.mr.21cn-ipp.bt.net [
109.159.250.244]
0/ 100 = 0% |
9 37ms 0/ 100 = 0% 0/ 100 = 0% core1-te0-4-0-0.ealing.ukcore.bt.n
et [109.159.250.1]
0/ 100 = 0% |
10 38ms 0/ 100 = 0% 0/ 100 = 0% core1-pos1-0.birmingham.ukcore.bt.
net [62.172.103.81]
0/ 100 = 0% |
11 48ms 0/ 100 = 0% 0/ 100 = 0% iar1-gig5-4.birmingham.ukcore.bt.n
et [62.6.196.94]
19/ 100 = 19% |
12 39ms 19/ 100 = 19% 0/ 100 = 0% 62.172.57.218

Trace complete.

C:\Users\wush>

 

 

as you can see at number 6,7,8 & 12 there is packetloss issues ...

 

how do i solve this ? as im getting my right speed an ping but when i go to online gaming or even try an watch videos on youtube etc it just wont load an game just has a nasty lag where its unplayable .. this has only happend 5 days ago .. 

 

 

help?

0 Ratings
81 REPLIES 81
Zaazu
Beginner
1,443 Views
Message 2 of 82

Re: PACKETLOSS BT ISSUE!!

Having the same issues:


-------------------------------------------------------------------------

Tracing route to bt.net [193.113.211.125]
over a maximum of 30 hops:
0 Ryan-PC.home [192.168.1.82]
1 BThomehub.home [192.168.1.254]
2 esr4.manchester5.broadband.bt.net [217.47.67.143]
3 217.47.67.30
4 213.1.69.102
5 31.55.165.233
6 31.55.165.109
7 109.159.250.182
8 * 109.159.252.225
9 core1-pos1-0.birmingham.ukcore.bt.net [62.172.103.81]
10 iar1-gig5-4.birmingham.ukcore.bt.net [62.6.196.94]
11 62.172.57.218
12 * * *
Computing statistics for 275 seconds...
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 Ryan-PC.home [192.168.1.82]
0/ 100 = 0% |
1 0ms 0/ 100 = 0% 0/ 100 = 0% BThomehub.home [192.168.1.254]
0/ 100 = 0% |
2 71ms 2/ 100 = 2% 2/ 100 = 2% esr4.manchester5.broadband.bt.net [217.47.67.143]
0/ 100 = 0% |
3 80ms 0/ 100 = 0% 0/ 100 = 0% 217.47.67.30
1/ 100 = 1% |
4 72ms 33/ 100 = 33% 32/ 100 = 32% 213.1.69.102
0/ 100 = 0% |
5 79ms 1/ 100 = 1% 0/ 100 = 0% 31.55.165.233
0/ 100 = 0% |
6 79ms 1/ 100 = 1% 0/ 100 = 0% 31.55.165.109
0/ 100 = 0% |
7 79ms 1/ 100 = 1% 0/ 100 = 0% 109.159.250.182
21/ 100 = 21% |
8 85ms 44/ 100 = 44% 22/ 100 = 22% 109.159.252.225
0/ 100 = 0% |
9 95ms 37/ 100 = 37% 15/ 100 = 15% core1-pos1-0.birmingham.ukcore.bt.net [62.172.103.81]
0/ 100 = 0% |
10 106ms 37/ 100 = 37% 15/ 100 = 15% iar1-gig5-4.birmingham.ukcore.bt.net [62.6.196.94]
0/ 100 = 0% |
11 89ms 22/ 100 = 22% 0/ 100 = 0% 62.172.57.218

Trace complete.

-------------------------------------------------------------------------


I've tried contacting BT through the phone support, they keep saying that the phone lines are fine, really frustrating.

I've requested my MAC Key via the phone now, I'll have it in 5 working days so I can change from BT to another ISP. If the problem isn't resolved then, I'll be moving on.

0 Ratings
Yakobo15
Aspiring Contributor
1,420 Views
Message 3 of 82

Re: PACKETLOSS BT ISSUE!!

Similar problem, most games still work though, only World of Warcraft acts up once peak time hits.

 


Tracing route to bt.net [193.113.211.125]
over a maximum of 30 hops:
0 Jacobs-PC.home [192.168.1.64]
1 BTHUB3 [192.168.1.254]
2 esr3.manchester5.broadband.bt.net [217.47.67.142]
3 217.47.67.13
4 213.1.69.98
5 31.55.165.103
6 * 213.120.162.69
7 31.55.165.109
8 acc2-xe-3-3-0.mr.21cn-ipp.bt.net [109.159.250.234]
9 109.159.252.223
10 core2-pos1-1.birmingham.ukcore.bt.net [62.172.103.93]
11 iar1-gig5-5.birmingham.ukcore.bt.net [62.6.196.98]
12 62.172.57.218
13 * * *
Computing statistics for 300 seconds...
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 Jacobs-PC.home [192.168.1.64]
0/ 100 = 0% |
1 0ms 0/ 100 = 0% 0/ 100 = 0% BTHUB3 [192.168.1.254]
0/ 100 = 0% |
2 31ms 0/ 100 = 0% 0/ 100 = 0% esr3.manchester5.broadband.bt.net [217.47.67.142]
0/ 100 = 0% |
3 39ms 0/ 100 = 0% 0/ 100 = 0% 217.47.67.13
2/ 100 = 2% |
4 57ms 29/ 100 = 29% 27/ 100 = 27% 213.1.69.98
0/ 100 = 0% |
5 56ms 34/ 100 = 34% 32/ 100 = 32% 31.55.165.103
0/ 100 = 0% |
6 --- 100/ 100 =100% 98/ 100 = 98% 213.120.162.69
0/ 100 = 0% |
7 48ms 29/ 100 = 29% 27/ 100 = 27% 31.55.165.109
0/ 100 = 0% |
8 59ms 32/ 100 = 32% 30/ 100 = 30% acc2-xe-3-3-0.mr.21cn-ipp.bt.net [109.159.250.234]
0/ 100 = 0% |
9 55ms 26/ 100 = 26% 24/ 100 = 24% 109.159.252.223
0/ 100 = 0% |
10 44ms 2/ 100 = 2% 0/ 100 = 0% core2-pos1-1.birmingham.ukcore.bt.net [62.172.103.93]
14/ 100 = 14% |
11 51ms 26/ 100 = 26% 10/ 100 = 10% iar1-gig5-5.birmingham.ukcore.bt.net [62.6.196.98]
0/ 100 = 0% |
12 44ms 16/ 100 = 16% 0/ 100 = 0% 62.172.57.218

Trace complete.

0 Ratings
john46
Distinguished Sage
1,410 Views
Message 4 of 82

Re: PACKETLOSS BT ISSUE!!

there is no problem not every router pinged on a traceroute responds to a ping at a high response and many block pings altogether
0 Ratings
wush786
Contributor
1,406 Views
Message 5 of 82

Re: PACKETLOSS BT ISSUE!!

how can you sit there an tell us theres no problem? ..

 

the internet strugles for me to load up pages ....

 

my online gaming doesnt even work properly anymore .constant discconections an packetloss . iv even spoke to blizzard whos the maker of world of warcraft who asked me to send them tracepath an pathpings an they are even saying its the isp end . as so many people WITH BT are having this problem ...

 

an its all of a sudden happend to alot of BT users since 5 days ago ...

 

and before you say anything iv done pingtests , jitter tests on line . everything is spot on .. but when it comes to streaming youtube videos ( example ) & online video gaming . theres somthing wrong specialy if alot of people ON BT having the same issue in the same time period ..

 

 

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john46
Distinguished Sage
1,402 Views
Message 6 of 82

Re: PACKETLOSS BT ISSUE!!

and if you read back through many posts on the forum over the years that is the normal excuse given by game providers and it is normally down to changes they have made
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wush786
Contributor
1,400 Views
Message 7 of 82

Re: PACKETLOSS BT ISSUE!!

changes they have made? im not talking about 1 company or 1 game .. im talking about every game i go on now on my connection i get packetloss issue...

 

 

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john46
Distinguished Sage
1,394 Views
Message 8 of 82

Re: PACKETLOSS BT ISSUE!!

there may be a little network congestion but that is all
Zaazu
Beginner
1,367 Views
Message 9 of 82

Re: PACKETLOSS BT ISSUE!!

"little network congestion"

Lol.
wush786
Contributor
1,358 Views
Message 10 of 82

Re: PACKETLOSS BT ISSUE!!

i know right ?. doesnt make any sence .. its been going on for 5 days straight an he says its little .. ok 

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