I signed up for btinfinity when i saw the prepaid card offer.My phone and internet was activated on 1st Febuary this year and i went online and filled in the claim form.
I still haven"t received card.I have complained via email and didn"t get a reply.Come on BT sort it out please!
Ordered fibre optic back in November on Black Friday. Applied for the prepaid card but not recieved. There was a Next voucher which I cocked up on not applying in time for it. Took it for granted these cards would have been automatically sent out. Just glad I managed to apply for the prepaid card though but....... was it worth applying for?
Ordered my package (BT Infinity with £100 Mastercard) and claimed my reward once it was up and running on the 22/3/16, didn't receive anything within the 30 days so I tried the Chase My Reward form and was asked to leave it a few more days, left it for 2 weeks and nothing yet. No response to my follow-up tickets either.