No i am not ringing ... I would of done that in first place. I am not ringing up to get through some Indian call centre who have not a clue what they talking about then decide to hang up on you no!! You have people on here who can look in to account etc make changes etc. And don't put solved when it's blaintly not !!!
They may not be able to help, as any cancellations have to be made by phone, so they can do security checks, and keep a recording of the conversation in case there is a dispute as chat conversations cannot do that.