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PaddyB
Moderator
Moderator
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Message 11 of 18

Re: Package disappeared!

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Hi @latamise,

 

Thank you for posting back. I'm happy to hear the package details are showing correctly. Please accept my apology for the delay in getting this fixed as I know this issue had been ongoing for a number of weeks.

 

Thanks

 

PaddyB

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latamise
Contributor
489 Views
Message 12 of 18

Re: Package disappeared!

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Dear Paddy,

Spoke too soon!  Although Unlimited Anytime Calls theoretically restored on 14 November,  I am still being charged for calls! Someone on your chatline has assured me that refunds will be made but I am reuctant to believe anything in view of recent history.  Can you intervene again please?

 

Thank you.

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NeilO
Moderator
Moderator
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Message 13 of 18

Re: Package disappeared!

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Hi @latamise I'm sorry about that. @PaddyB is off on leave at the moment, would you mind filling in the contact the mods link for us again and we'll be happy to help.

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latamise
Contributor
472 Views
Message 14 of 18

Re: Package disappeared!

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Thanks for the phone call.  Still being charged for calls.

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JohnC2
Moderator
Moderator
462 Views
Message 15 of 18

Re: Package disappeared!

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Hi @latamise Thanks for the update. I have raised a fault to get this fixed and please rest assured that we will refund all calls that are charged incorrectly until the issue is fixed.

 

cheers

John

 

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latamise
Contributor
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Message 16 of 18

Re: Package disappeared!

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Thanks, John.

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JohnC2
Moderator
Moderator
449 Views
Message 17 of 18

Re: Package disappeared!

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Hi @latamise I have received an update on the billing fault I raised. They cannot fix this until the open order on your account is completed on the 15th December. Therefore as your next bill is due on the 10th December we will be back in touch after the bill is issued to refund the incorrect call charges raised on that bill for you.

 

Cheers

John

 

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latamise
Contributor
444 Views
Message 18 of 18

Re: Package disappeared!

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Once again, many thanks for being so helpful.

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