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Flipper1
Beginner

on ‎17-10-2019 18h30

1,067 Views
Message 1 of 4

Package wrong since July

Around 3 months ago I upgraded my mobile data deal to 100GB and as a Bt Plus customer I should be getting 100GB extra, but I am still only getting 6GB extra,which originates from my old package. Why is this so difficult to rectify? Before you suggest I call Bt customer service or go on online chat,I have done this 5 times where I have been assured it will be sorted, but never is. 

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3 REPLIES 3
Flipper1
Beginner

on ‎16-11-2019 20h39

980 Views
Message 2 of 4

Re: Package wrong since July

So where are all the agents at to help me? Waste of time 😣

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Keith_Beddoe
Distinguished Sage
Distinguished Sage

on ‎16-11-2019 20h51

972 Views
Message 3 of 4

Re: Package wrong since July

@Flipper1 wrote:

So where are all the agents at to help me? Waste of time 😣

This is only a customer to customer forum.

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DavidM
Moderator
Moderator

on ‎17-11-2019 10h18

926 Views
Message 4 of 4

Re: Package wrong since July

Hi @Flipper1 and welcome,

Thanks for posting. I'm sorry you're getting nowhere with this. I'll be happy to lend a hand. I've sent you a Private message explaining how you can contact the forum moderation team. Check here: https://community.bt.com/t5/notes/privatenotespage. Just drop me over a reply with the details and we’ll check it out.

Cheers

David

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