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Distinguished Sage
Distinguished Sage
328 Views
Message 21 of 53

Re: Packet Loss on my line

Btspeedtester stats look ok with profile correct for speed and throughput good for profile


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Aspiring Contributor
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Message 22 of 53

Re: Packet Loss on my line

The speed is not the problem - i am uable to use my line for what i bought it for - online gaming. This is due to data loss on the line, all the line tests i have done on other sites say i have anywhere from 10% - 15% packet loss.

 

does the BTspeedtester site carry out this type of analysis?

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Distinguished Sage
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Message 23 of 53

Re: Packet Loss on my line

are you connecting your pc to the hub by wireless or ethernet connection
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Aspiring Contributor
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Message 24 of 53

Re: Packet Loss on my line

i am wired directly to the hub and the hub is connected to the test socket

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Distinguished Sage
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Message 25 of 53

Re: Packet Loss on my line

Ok that rules out any possible wireless problems
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Aspiring Contributor
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Message 26 of 53

Re: Packet Loss on my line

Just an update incase others suffer a similar issue - i have spoken with BT for hours on this (they have no idea what packet loss is and just focus on speed and bandwidth), and finally manged to have a BT engineer come round.

 

He found some errors on the line which he fixed (rusty line and a new socket) and spoke to the BT technical guys for me and they can see that i have an issue on the line, and have done since it was installed.

 

So i am to monitor the line for a few days and see what issues arise. I will continue to update this post until its fixed 🙂 

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Aspiring Contributor
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Message 27 of 53

Re: Packet Loss on my line

Still not able to use my line for anything other than web browsing which is very annoing. On all the other sites i use included command Prompt i am experiencing significant packet loss. Will wait for 3 days then speak with the call centre again 😐

 

This is my 2 day stats and they dont look at all healthy.

 

Bt Home Hub 15713.png

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Distinguished Sage
259 Views
Message 28 of 53

Re: Packet Loss on my line

forget the call centre as they are not helping you  

I suggest you contact the forum mods they should be able to get this problem sorted for you this is a link to them http://bt.custhelp.com/app/contact_email/c/4951


They normally reply by email or phone directly to you within 3/5 working days they will take personal ownership of your problem until resolved and will keep you informed of progress


They are a UK based BT specialist team who have a good record at getting problems solved


This is a customer to customer self help forum the only BT presence here are the forum moderators

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Aspiring Contributor
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Message 29 of 53

Re: Packet Loss on my line

thanks John - email submitted

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Distinguished Sage
Distinguished Sage
254 Views
Message 30 of 53

Re: Packet Loss on my line

Why do think your stats are not healthy. Your noise margin is higher than normal 6db and if you got noise margin down your increased speed would be ok. Your errors are good for 2 days connected

Are you able to run btspeedtester diagnostic test?


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