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Aspiring Contributor
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Message 41 of 53

Re: Packet Loss on my line

230713 pathping test.pnghere is the pathping test also

 

 

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Distinguished Sage
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Message 42 of 53

Re: Packet Loss on my line

those look fairly typical interleaved results
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Aspiring Contributor
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Message 43 of 53

Re: Packet Loss on my line

So u expect to see packet loss on an interleaved line? Would changing to a fast connection remove the packet loss then?
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Aspiring Contributor
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Message 44 of 53

Re: Packet Loss on my line

Thanks for your pointer I have done a lot of reading about interleaving and latency this evening - and it does appear that a major con of interleaving is it can cause significant packet loss, however the plus is a more stable line. I will mention seeing if the mod can turn my connection to fast to see if this makes any difference what so ever. So a noise reset (to get it down to 6Db) and to change to fast connection oh and fingers crossed.
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Distinguished Sage
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Message 45 of 53

Re: Packet Loss on my line

your packet loss is minimal all you can do is try fast path however you may find a drop in throughput particularly during the night as the errors start to increase also remember the lower the noise margin can also increase the line errors
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Distinguished Sage
Distinguished Sage
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Message 46 of 53

Re: Packet Loss on my line

interesting is the stats you posted using your friends set up shows fast and not interleaved



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Aspiring Contributor
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Message 47 of 53

Re: Packet Loss on my line

So more or less a month after raising my issue i am no further forward, have had two enginners into my house - been looked at by the "MODS" and a specialist technical team to be told nothing we can do you just have to lump it (granted i para phrased this) this is utterly disgraceful behaviour from BT. I physically can not use my line for anything other than web browsing, to which my mobile does a better job.

 

I have asked BT for a deadlock letter and also where within my T&C is states that packet loss is an acceptable problem on a line, and what they class as acceptable in percentage terms. I will then raise this up via the ombudsman as i feel this is not correct and utterly disgraceful.

 

These are my latest Path Ping Stats - as you can see my home hub has changed from previous test - this was to prove everyhting within my property works and its the line that is the issue. The Major issue is the jump from my hub to the first hop within the BT network.

 

060813 bbc.png

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Distinguished Sage
283 Views
Message 48 of 53

Re: Packet Loss on my line

there is nothing that can be done to improve your connection most people will bite your hand off for it as i am sure you will find if you move to another ISP
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Aspiring Contributor
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Message 49 of 53

Re: Packet Loss on my line

Do you work for BT by chance as that is just purely a trolling post. How on earth would you know that there is no way to fix my line? Have conducted tests?
Then you mock saying if I switch? Your about as helpful as a chocolate teapot. Typical helpful BT.
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Distinguished Sage
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Message 50 of 53

Re: Packet Loss on my line

i am a customer like your self but putting it simply the pathping shows no problems you have been told that there is nothing BT can do as you state in your own post
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