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Packet Loss

Currently experiencing packet loss; 

pinging gives me an average ping of 11ms but 25% packet loss

this is fairly consistent with pinging youtube, facebook and a number of other large sites. 

On occasion am getting 50% PL.

Pinging my router consitently gives me x<5ms ping and 0% packet loss.


Im assuming this means the fault lies outside my home network and something BT will have to solve? We had an engineer round the other day for a different issue and post his visit the net has been fairly good, unsure if the issues im having now are simply due to the excess use as a result of quarantine?

Not the best with this kind of stuff so if I need to provide any screenshots of any tests may need a helping had with how to carry them out! 

Thanks in advance 🙂 

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