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andy29
Beginner
294 Views
Message 1 of 5

Packet loss, all day, every day (or not?)

Hello, I wonder if you can help me. My connection speed is fast enough, but every few minutes when I'm trying to load a web page or anything else, my browser will stop loading anything. It'll sometimes eventually finish what it's doing, somtimes I will need to refresh the entire page.

 

It's been happening for at least a week now. There's no work happening along my street except for (what I presume is) a BT fibre cabinet appearing.

 

I've done DSL Reports' ping test 11 times now, at different times of the day and over several days, and every single time at least a quarter of the packets are being lost. To me it would seem right - the browser is trying to load something, the expected data goes missing and it eventually times out and tries again.

The speed of the connection is fine for how far I am from the exchange and I think the line attenuation is okay.

Here's what I've tried:
- Several computers with both Windows and Linux (and different browsers) and different wireless adapters
- Connecting to the router with an ethernet cable
- Using a different (non BTHH) router
- Using a different modem cable
- Using a different microfilter
- Using the master telephone socket
- Disconnecting the other phone lines in the house as much as I can

- Leaving the router connected for several days

And nothing has made any difference. In fact I've tried plugging the Home Hub 2 back in and it's giving me around 500 kbps, so everything you see below is with the Netgear router I'm now trying.

 

BT speed test:

BT speed test

 

DSL Reports ping test:

x_dslr2.png

 

Netgear router stats:

Netgear router stats

 

Thanks for any help!

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4 REPLIES 4
Distinguished Sage
286 Views
Message 2 of 5

Re: Packet loss, all day, every day

using overseas based ping tests can sometimes make errors appear to be larger i suggest doing a ping test via Command prompt to bbc.co.uk and repost them also ensure they are done on a wired connection mnot wireless as that to can create further lag
andy29
Beginner
256 Views
Message 3 of 5

Re: Packet loss, all day, every day

Thanks John. I see it looks like the packets are getting lost at the first hop away from me (at the telephone exchange?) but looking around on the internet it seems that the router there may just start dropping ping packets after recieving too many rather than actually losing packets of any kind. Does that sound right?

 

I have tried pinging bbc.co.uk now and indeed it didn't lose any no matter how long I let it run.

 

I did try with a cable going straight into my router, is there anything else I could check? I can't think of anything else to do unless I've missed something obvious. My master socket is an old one piece one, no split front or test socket, am I allowed to open it to properly disconnect the other lines going off around the house?

0 Ratings
andy29
Beginner
201 Views
Message 4 of 5

Re: Packet loss, all day, every day

Okay...

I have been seeing what happens when I ping sites. This is what happens:

Using the Netgear router, things seem to go okay. Speed test is saying almost 4Mbps. But then after a while (sometimes as fast as half an hour or so) it starts slowing down until eventually it gets unusable and I have to restart the router.

Netgear:

Pinging google.co.uk [173.194.34.120] with 32 bytes of data:
Reply from 173.194.34.120: bytes=32 time=29ms TTL=52
Reply from 173.194.34.120: bytes=32 time=30ms TTL=52
Reply from 173.194.34.120: bytes=32 time=79ms TTL=52
Reply from 173.194.34.120: bytes=32 time=23ms TTL=52
Reply from 173.194.34.120: bytes=32 time=22ms TTL=52
Reply from 173.194.34.120: bytes=32 time=22ms TTL=52
Reply from 173.194.34.120: bytes=32 time=23ms TTL=52
Reply from 173.194.34.120: bytes=32 time=34ms TTL=52
Reply from 173.194.34.120: bytes=32 time=47ms TTL=52
Reply from 173.194.34.120: bytes=32 time=57ms TTL=52
Reply from 173.194.34.120: bytes=32 time=35ms TTL=52
Reply from 173.194.34.120: bytes=32 time=22ms TTL=52
Reply from 173.194.34.120: bytes=32 time=25ms TTL=52
Reply from 173.194.34.120: bytes=32 time=75ms TTL=52
Reply from 173.194.34.120: bytes=32 time=32ms TTL=52
Reply from 173.194.34.120: bytes=32 time=23ms TTL=52
Reply from 173.194.34.120: bytes=32 time=23ms TTL=52
Reply from 173.194.34.120: bytes=32 time=29ms TTL=52
Reply from 173.194.34.120: bytes=32 time=26ms TTL=52
Reply from 173.194.34.120: bytes=32 time=22ms TTL=52
Reply from 173.194.34.120: bytes=32 time=34ms TTL=52
Reply from 173.194.34.120: bytes=32 time=22ms TTL=52
Reply from 173.194.34.120: bytes=32 time=22ms TTL=52
Reply from 173.194.34.120: bytes=32 time=27ms TTL=52
Reply from 173.194.34.120: bytes=32 time=51ms TTL=52
Reply from 173.194.34.120: bytes=32 time=116ms TTL=52
Reply from 173.194.34.120: bytes=32 time=23ms TTL=52
Reply from 173.194.34.120: bytes=32 time=22ms TTL=52
Reply from 173.194.34.120: bytes=32 time=32ms TTL=52
Reply from 173.194.34.120: bytes=32 time=24ms TTL=52
Reply from 173.194.34.120: bytes=32 time=23ms TTL=52
Reply from 173.194.34.120: bytes=32 time=27ms TTL=52
Reply from 173.194.34.120: bytes=32 time=32ms TTL=52
Reply from 173.194.34.120: bytes=32 time=45ms TTL=52
Reply from 173.194.34.120: bytes=32 time=23ms TTL=52
Reply from 173.194.34.120: bytes=32 time=30ms TTL=52
Reply from 173.194.34.120: bytes=32 time=44ms TTL=52
Reply from 173.194.34.120: bytes=32 time=35ms TTL=52
Reply from 173.194.34.120: bytes=32 time=70ms TTL=52
Reply from 173.194.34.120: bytes=32 time=22ms TTL=52
Reply from 173.194.34.120: bytes=32 time=23ms TTL=52
Reply from 173.194.34.120: bytes=32 time=22ms TTL=52
Reply from 173.194.34.120: bytes=32 time=79ms TTL=52
Reply from 173.194.34.120: bytes=32 time=22ms TTL=52
Reply from 173.194.34.120: bytes=32 time=22ms TTL=52
Reply from 173.194.34.120: bytes=32 time=29ms TTL=52
Reply from 173.194.34.120: bytes=32 time=22ms TTL=52
Reply from 173.194.34.120: bytes=32 time=22ms TTL=52
Reply from 173.194.34.120: bytes=32 time=27ms TTL=52
Reply from 173.194.34.120: bytes=32 time=23ms TTL=52
Reply from 173.194.34.120: bytes=32 time=23ms TTL=52
Reply from 173.194.34.120: bytes=32 time=1223ms TTL=52  <-- beginning to play up
Reply from 173.194.34.120: bytes=32 time=400ms TTL=52
Reply from 173.194.34.120: bytes=32 time=26ms TTL=52
Reply from 173.194.34.120: bytes=32 time=49ms TTL=52
Reply from 173.194.34.120: bytes=32 time=51ms TTL=52
Reply from 173.194.34.120: bytes=32 time=29ms TTL=52
Reply from 173.194.34.120: bytes=32 time=113ms TTL=52
Reply from 173.194.34.120: bytes=32 time=170ms TTL=52
Reply from 173.194.34.120: bytes=32 time=1124ms TTL=52
Reply from 173.194.34.120: bytes=32 time=460ms TTL=52
Reply from 173.194.34.120: bytes=32 time=24ms TTL=52
Reply from 173.194.34.120: bytes=32 time=91ms TTL=52
Reply from 173.194.34.120: bytes=32 time=1325ms TTL=52
Reply from 173.194.34.120: bytes=32 time=697ms TTL=52
Reply from 173.194.34.120: bytes=32 time=106ms TTL=52
Reply from 173.194.34.120: bytes=32 time=35ms TTL=52
Reply from 173.194.34.120: bytes=32 time=23ms TTL=52
Reply from 173.194.34.120: bytes=32 time=32ms TTL=52
Reply from 173.194.34.120: bytes=32 time=62ms TTL=52
Reply from 173.194.34.120: bytes=32 time=33ms TTL=52
Reply from 173.194.34.120: bytes=32 time=62ms TTL=52
Reply from 173.194.34.120: bytes=32 time=32ms TTL=52
Reply from 173.194.34.120: bytes=32 time=23ms TTL=52
Reply from 173.194.34.120: bytes=32 time=23ms TTL=52
Reply from 173.194.34.120: bytes=32 time=24ms TTL=52
Reply from 173.194.34.120: bytes=32 time=32ms TTL=52
Reply from 173.194.34.120: bytes=32 time=24ms TTL=52
Reply from 173.194.34.120: bytes=32 time=28ms TTL=52
Reply from 173.194.34.120: bytes=32 time=47ms TTL=52
Reply from 173.194.34.120: bytes=32 time=33ms TTL=52
Reply from 173.194.34.120: bytes=32 time=22ms TTL=52
Reply from 173.194.34.120: bytes=32 time=25ms TTL=52
Reply from 173.194.34.120: bytes=32 time=47ms TTL=52
Reply from 173.194.34.120: bytes=32 time=23ms TTL=52
Reply from 173.194.34.120: bytes=32 time=22ms TTL=52
Reply from 173.194.34.120: bytes=32 time=40ms TTL=52
Reply from 173.194.34.120: bytes=32 time=1197ms TTL=52
Reply from 173.194.34.120: bytes=32 time=1370ms TTL=52
Reply from 173.194.34.120: bytes=32 time=1485ms TTL=52
Reply from 173.194.34.120: bytes=32 time=2305ms TTL=52
Reply from 173.194.34.120: bytes=32 time=2775ms TTL=52
Reply from 173.194.34.120: bytes=32 time=1544ms TTL=52
Reply from 173.194.34.120: bytes=32 time=1192ms TTL=52
Reply from 173.194.34.120: bytes=32 time=1954ms TTL=52
Reply from 173.194.34.120: bytes=32 time=1895ms TTL=52
Request timed out.
Reply from 173.194.34.120: bytes=32 time=22ms TTL=52
Reply from 173.194.34.120: bytes=32 time=23ms TTL=52
Reply from 173.194.34.120: bytes=32 time=25ms TTL=52
Reply from 173.194.34.120: bytes=32 time=23ms TTL=52
Reply from 173.194.34.120: bytes=32 time=214ms TTL=52
Reply from 173.194.34.120: bytes=32 time=796ms TTL=52
Reply from 173.194.34.120: bytes=32 time=843ms TTL=52
Reply from 173.194.34.120: bytes=32 time=997ms TTL=52
Reply from 173.194.34.120: bytes=32 time=1226ms TTL=52
Reply from 173.194.34.120: bytes=32 time=1257ms TTL=52
Reply from 173.194.34.120: bytes=32 time=1364ms TTL=52
Reply from 173.194.34.120: bytes=32 time=1483ms TTL=52
Reply from 173.194.34.120: bytes=32 time=1507ms TTL=52
Reply from 173.194.34.120: bytes=32 time=1462ms TTL=52
Reply from 173.194.34.120: bytes=32 time=1780ms TTL=52
Reply from 173.194.34.120: bytes=32 time=1927ms TTL=52
Reply from 173.194.34.120: bytes=32 time=2013ms TTL=52
Reply from 173.194.34.120: bytes=32 time=1965ms TTL=52
Reply from 173.194.34.120: bytes=32 time=2027ms TTL=52
Reply from 173.194.34.120: bytes=32 time=2234ms TTL=52
Reply from 173.194.34.120: bytes=32 time=2440ms TTL=52
Reply from 173.194.34.120: bytes=32 time=2596ms TTL=52
Reply from 173.194.34.120: bytes=32 time=2761ms TTL=52
Reply from 173.194.34.120: bytes=32 time=2631ms TTL=52
Reply from 173.194.34.120: bytes=32 time=3057ms TTL=52
Reply from 173.194.34.120: bytes=32 time=2800ms TTL=52
Reply from 173.194.34.120: bytes=32 time=3018ms TTL=52
Reply from 173.194.34.120: bytes=32 time=3195ms TTL=52
Reply from 173.194.34.120: bytes=32 time=3124ms TTL=52
Request timed out.
Reply from 173.194.34.120: bytes=32 time=505ms TTL=52
Reply from 173.194.34.120: bytes=32 time=51ms TTL=52
Reply from 173.194.34.120: bytes=32 time=50ms TTL=52
Reply from 173.194.34.120: bytes=32 time=53ms TTL=52
Reply from 173.194.34.120: bytes=32 time=24ms TTL=52
Reply from 173.194.34.120: bytes=32 time=49ms TTL=52
Reply from 173.194.34.120: bytes=32 time=237ms TTL=52
Reply from 173.194.34.120: bytes=32 time=1102ms TTL=52
Reply from 173.194.34.120: bytes=32 time=1216ms TTL=52
Reply from 173.194.34.120: bytes=32 time=1349ms TTL=52
Reply from 173.194.34.120: bytes=32 time=1527ms TTL=52
Reply from 173.194.34.120: bytes=32 time=1634ms TTL=52
Reply from 173.194.34.120: bytes=32 time=1444ms TTL=52
Reply from 173.194.34.120: bytes=32 time=1843ms TTL=52
Reply from 173.194.34.120: bytes=32 time=1769ms TTL=52
Reply from 173.194.34.120: bytes=32 time=2022ms TTL=52
Reply from 173.194.34.120: bytes=32 time=2340ms TTL=52
Reply from 173.194.34.120: bytes=32 time=2343ms TTL=52
Reply from 173.194.34.120: bytes=32 time=2163ms TTL=52
Reply from 173.194.34.120: bytes=32 time=2274ms TTL=52
Reply from 173.194.34.120: bytes=32 time=2442ms TTL=52
Reply from 173.194.34.120: bytes=32 time=2583ms TTL=52
Reply from 173.194.34.120: bytes=32 time=2668ms TTL=52
Reply from 173.194.34.120: bytes=32 time=3048ms TTL=52
Reply from 173.194.34.120: bytes=32 time=2984ms TTL=52
Reply from 173.194.34.120: bytes=32 time=3032ms TTL=52
Reply from 173.194.34.120: bytes=32 time=3191ms TTL=52
Reply from 173.194.34.120: bytes=32 time=3118ms TTL=52
Reply from 173.194.34.120: bytes=32 time=3416ms TTL=52
Reply from 173.194.34.120: bytes=32 time=3482ms TTL=52
Reply from 173.194.34.120: bytes=32 time=39ms TTL=52
Reply from 173.194.34.120: bytes=32 time=1885ms TTL=52
Reply from 173.194.34.120: bytes=32 time=678ms TTL=52
Reply from 173.194.34.120: bytes=32 time=29ms TTL=52
Reply from 173.194.34.120: bytes=32 time=22ms TTL=52
Reply from 173.194.34.120: bytes=32 time=22ms TTL=52
Reply from 173.194.34.120: bytes=32 time=23ms TTL=52
Reply from 173.194.34.120: bytes=32 time=24ms TTL=52
Reply from 173.194.34.120: bytes=32 time=358ms TTL=52
Reply from 173.194.34.120: bytes=32 time=201ms TTL=52
Reply from 192.168.0.1: Destination net unreachable.
(I reset the router)

I am now trying the BTHH2 again, and instead of slowing down it just seems to be slow from the start. Speed test gives something like 1Mbps, but it's hard to get it to load properly.

BTHH:

Pinging bbc.co.uk [212.58.241.131] with 32 bytes of data:
Reply from 212.58.241.131: bytes=32 time=2076ms TTL=241
Reply from 212.58.241.131: bytes=32 time=2085ms TTL=241
Request timed out.
Reply from 212.58.241.131: bytes=32 time=251ms TTL=241
Reply from 212.58.241.131: bytes=32 time=151ms TTL=241
Reply from 212.58.241.131: bytes=32 time=466ms TTL=241
Reply from 212.58.241.131: bytes=32 time=266ms TTL=241
Reply from 212.58.241.131: bytes=32 time=248ms TTL=241
Reply from 212.58.241.131: bytes=32 time=288ms TTL=241
Reply from 212.58.241.131: bytes=32 time=752ms TTL=241
Reply from 212.58.241.131: bytes=32 time=396ms TTL=241
Reply from 212.58.241.131: bytes=32 time=870ms TTL=241
Reply from 212.58.241.131: bytes=32 time=1380ms TTL=241
Reply from 212.58.241.131: bytes=32 time=1179ms TTL=241
Reply from 212.58.241.131: bytes=32 time=1214ms TTL=241
Request timed out.
Reply from 212.58.241.131: bytes=32 time=1941ms TTL=241
Reply from 212.58.241.131: bytes=32 time=1609ms TTL=241
Reply from 212.58.241.131: bytes=32 time=1873ms TTL=241
Reply from 212.58.241.131: bytes=32 time=1515ms TTL=241
Reply from 212.58.241.131: bytes=32 time=1501ms TTL=241
Reply from 212.58.241.131: bytes=32 time=1357ms TTL=241
Reply from 212.58.241.131: bytes=32 time=1417ms TTL=241
Reply from 212.58.241.131: bytes=32 time=1285ms TTL=241
Reply from 212.58.241.131: bytes=32 time=1692ms TTL=241
Reply from 212.58.241.131: bytes=32 time=1384ms TTL=241
Reply from 212.58.241.131: bytes=32 time=2051ms TTL=241
Reply from 212.58.241.131: bytes=32 time=1878ms TTL=241
Reply from 212.58.241.131: bytes=32 time=2331ms TTL=241
Reply from 212.58.241.131: bytes=32 time=2742ms TTL=241
Reply from 212.58.241.131: bytes=32 time=2624ms TTL=241
Reply from 212.58.241.131: bytes=32 time=1506ms TTL=241
Reply from 212.58.241.131: bytes=32 time=1411ms TTL=241
Reply from 212.58.241.131: bytes=32 time=1211ms TTL=241
Reply from 212.58.241.131: bytes=32 time=1560ms TTL=241
Reply from 212.58.241.131: bytes=32 time=1092ms TTL=241
Reply from 212.58.241.131: bytes=32 time=915ms TTL=241
Reply from 212.58.241.131: bytes=32 time=869ms TTL=241
Reply from 212.58.241.131: bytes=32 time=969ms TTL=241
Reply from 212.58.241.131: bytes=32 time=812ms TTL=241
Reply from 212.58.241.131: bytes=32 time=285ms TTL=241
Reply from 212.58.241.131: bytes=32 time=131ms TTL=241
Reply from 212.58.241.131: bytes=32 time=847ms TTL=241
Reply from 212.58.241.131: bytes=32 time=128ms TTL=241
Reply from 212.58.241.131: bytes=32 time=66ms TTL=241
Reply from 212.58.241.131: bytes=32 time=111ms TTL=241
Reply from 212.58.241.131: bytes=32 time=914ms TTL=241
Reply from 212.58.241.131: bytes=32 time=150ms TTL=241
Reply from 212.58.241.131: bytes=32 time=89ms TTL=241
Reply from 212.58.241.131: bytes=32 time=64ms TTL=241
Reply from 212.58.241.131: bytes=32 time=834ms TTL=241
Reply from 212.58.241.131: bytes=32 time=131ms TTL=241
Reply from 212.58.241.131: bytes=32 time=77ms TTL=241
Reply from 212.58.241.131: bytes=32 time=92ms TTL=241
Reply from 212.58.241.131: bytes=32 time=89ms TTL=241

I admit that I am using a wireless connection, but I tried connecting to the router with a cable and the same thing happened immediately.

My connection used to work great before this started happening 😞

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Distinguished Sage
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Message 5 of 5

Re: Packet loss, all day, every day (or not?)

Hi two points 1 the BT speedtest has been playing up recently there are posts about on the forum
2 doing a ping test or speedtest from a wirelesss connection will never be reliable as there is to much risk of packetloss due to various interference sources
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