As title says, I'm getting a lot of packet loss on my connection. I've run pingplotter to take a look at where I'm being routed through and it seems to be an issue going into London.
Obviously this makes any form of online gaming impossible (~70% packet loss).
Any idea what is causing this? My connection has been roughly okay since inception, albeit very slow compared to what I'm used to (ex. Virgin Customer, and BT Infinity is the only "decent" speed I can get where I've moved to, currently).
https://db-ip.com/31.55.187.177
https://db-ip.com/31.55.187.181
Related IPs of where the packet loss is occuring, it's not a local exchange issue from what I can see.
Just had the same problem, tried to reported it and gave up (it is back working anyway), they don't get the problem is not at my end.
My router (not a home hub) give me all the information about the line all okay.
My router can ping gateway 1 i.e. the first hop to BTs equipment.
My router can't ping beyond that reliably.
Can the support line get the problem is not at my end no, they have to test the line then as I am not using the junk that is known as a home hub I get told to contact the manufacturer as they can't support that. Back up a moment the issue was beyond the first gateway that is BT hardware and network land.
Best of luck if you are not back working yet.
TraceRT times out, easier to show you this, so you can see the amount of packet loss occuring.
Bit pointless as I am back up and running
Trace through WAN1.
traceroute to 212.58.246.90, 30 hops max through WAN1 protocol ICMP
1 213.120.155.224 10 ms
2 213.120.155.142 10 ms
3 212.140.235.90 10 ms
4 31.55.164.225 10 ms
5 31.55.164.109 10 ms
6 109.159.248.224 10 ms
7 109.159.252.206 20 ms
8 109.159.254.201 20 ms
9 194.74.65.42 20 ms
10 Request timed out. *
11 132.185.254.93 20 ms
12 132.185.255.165 20 ms
13 212.58.246.90 20 ms
Trace complete.
traceroute to www.google.com, 30 hops max through protocol ICMP
1 2001:470:1F08:904::1 30 ms
2 2001:470:0:67::1 20 ms
3 2001:7F8:17::3B41:1 20 ms
4 2001:4860:0:1::1055 20 ms
5 2001:4860:0:1::1757 20 ms
6 2A00:1450:4009:80F::2004 20 ms
Trace complete.
Tracing route to bbc.co.uk [212.58.244.22]
over a maximum of 30 hops:
1 1 ms 1 ms 1 ms router.Belkin [192.168.2.1]
2 2 ms 2 ms 1 ms BTHUB5 [192.168.1.254]
3 * * * Request timed out.
4 * * * Request timed out.
5 17 ms 17 ms 17 ms 31.55.187.184
6 17 ms 17 ms 17 ms core2-hu0-8-0-1.southbank.ukcore.bt.net [195.99.127.184]
7 17 ms 17 ms 17 ms peer2-et-10-1-0.telehouse.ukcore.bt.net [195.99.127.7]
8 21 ms 17 ms 17 ms 194.74.65.42
9 * * * Request timed out.
10 * * * Request timed out.
11 18 ms 18 ms 18 ms ae0.er01.telhc.bbc.co.uk [132.185.254.109]
12 26 ms 19 ms 18 ms 132.185.255.148
13 18 ms 17 ms 17 ms 212.58.244.22
Trace complete.
Doesn't show the complete picture, refer to pingplotter to see what I mean by this (hop 4)
I would guess that the home hub does not meet the internal needs of the user as it offers no real control. Same reason I am using a draytek router and a cisco access point.