Paid up-front for Line Rental Saver - but my first bill shows charges for Line Rental, any ideas?

[kevinjamesrobinson]

Hello everyone

Just received my first combined bill for BT infinity and calls, but I am so confused I need to ask:

- I paid my line rental up front for the year

- This shows correctly on my bill as £141

- Further down the bill I have two charges for Line rental - why is this?

Also - I added Evening calls to my plan, but I only see Unlimited Eve calls there. very strange.

Any help / advice appreciated

[StewM]

What are the two charges for line rental - is one a charge and one a credit?

[gg30340]

If you try live chat they should be able to explain it to you and answer any questions about your bill.

https://bt.custhelp.com/app/contact/c/2902/?s_intcid=con_intban_sanda_contact_us_chat_from_forums

[imjolly]

your package includes weekend calls and you have an add-on on evening calls.  all the packages are now shown differently with likes of add-on for evening calls which then gives you evening and weekend calls.  there is another add-on of anytime calls which shows on your bill as an add-on.  this was very confusing when first started in feb 2013

[kevinjamesrobinson]

Thanks guys for all the advice, I think the problem stems from the fact they incorrectly put me on an infinity 2 package which wasnt what I wanted, so it was cancelled.  Then I raised a new order for infinity 1 - maybe this is where the billing system has got confused?  I think I will wait till my next bill and see if its corrected itself.