Just received my first combined bill for BT infinity and calls, but I am so confused I need to ask:
- I paid my line rental up front for the year
- This shows correctly on my bill as £141
- Further down the bill I have two charges for Line rental - why is this?
Also - I added Evening calls to my plan, but I only see Unlimited Eve calls there. very strange.
Any help / advice appreciated
What are the two charges for line rental - is one a charge and one a credit?
If you try live chat they should be able to explain it to you and answer any questions about your bill.
your package includes weekend calls and you have an add-on on evening calls. all the packages are now shown differently with likes of add-on for evening calls which then gives you evening and weekend calls. there is another add-on of anytime calls which shows on your bill as an add-on. this was very confusing when first started in feb 2013
Thanks guys for all the advice, I think the problem stems from the fact they incorrectly put me on an infinity 2 package which wasnt what I wanted, so it was cancelled. Then I raised a new order for infinity 1 - maybe this is where the billing system has got confused? I think I will wait till my next bill and see if its corrected itself.