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Beginner
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Message 1 of 9

Painfully slow BT Infinity 1

Hello - It seems Im telling a similar tale to other threads Ive read. I moved from BT Broadband to Infinity 1 about three months ago. All was very well with speeds reaching 38Mbps, I was impressed. Sadly of late Im only achieving right now 3.03Mbps. The service fluctuates all over the place, Ive not seen it go above 10Mbps in the last week or so. Im relitively internet savy and have completed a third test download 3.03 upload 2.99Mbps.

 

I tried to log a fault via BT fault page but its just laughing at me right now, any help appreciated...

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Distinguished Sage
Distinguished Sage
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Message 2 of 9

Re: Painfully slow BT Infinity 1

if you have a HH5 can you go to hub manager then trobleshooting then helpdesk and post 1-12

 

 

 

can you run btspeedtester and when first test completes then run diagnostic test and post results  must be done with wired connection  btspeedtester

 

 

 

can you enter your phone number and post results  remember to delete number wholesale FTTC check

 

 

 

try quiet line test   dial 17070 option 2  should be quiet and best with corded phone



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Beginner
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Message 3 of 9

Re: Painfully slow BT Infinity 1

1. Product name:BT Home Hub
2. Serial number:+068543+NQ52204475
3. Firmware version:Software version 4.7.5.1.83.8.204.1.11 (Type A) Last updated 10/09/15
4. Board version:BT Hub 5A
5. DSL uptime:0 days, 00:53:17
6. Data rate:9999 / 39952
7. Maximum data rate:22092 / 92694
8. Noise margin:15.5 / 20.9
9. Line attenuation:12.8 / 6.2
10. Signal attenuation:12.8 / 9.5
11. Data sent/received:50.7 MB / 89.7 MB
12. Broadband username:bthomehub@btbroadband.com
13. BT Wi-fi:Yes
14. 2.4 GHz Wireless network/SSID:LookingGlass
15. 2.4 GHz Wireless connections:Enabled (802.11 b/g/n (up to 300 Mb/s))
16. 2.4 GHz Wireless security:WPA2
17. 2.4 GHz Wireless channel:Automatic (Smart Wireless)
18. 5 GHz Wireless network/SSID:LookingGlass5GHz
19. 5 GHz Wireless connections:Enabled (802.11 a/n/ac (up to 1300 Mb/s))
20. 5 GHz Wireless security:WPA2
21. 5 GHz Wireless channel:Automatic (Smart Wireless)
22. Firewall:Default
23. MAC Address:54:64:d9:26:8f:80
24. Modulation:G.993.2 Annex B
25. Software variant:AA
26. Boot loader:1.0.0
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Beginner
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Message 4 of 9

Re: Painfully slow BT Infinity 1

BT2.png

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Distinguished Sage
Distinguished Sage
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Message 5 of 9

Re: Painfully slow BT Infinity 1

As you can see from your stats you have max connection speed for infinity 1



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Distinguished Sage
Distinguished Sage
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Message 6 of 9

Re: Painfully slow BT Infinity 1

Was btspeedtester done with wired conenction?

 

are there any exchange problems. http://usertools.plus.net/exchanges/mso.php

http://usertools.plus.net/exchanges/?

http://btbusiness.custhelp.com/app/service_status

http://bt.custhelp.com/app/answers/detail/a_id/15036

http://community.plus.net/exchange-information/



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Beginner
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Message 7 of 9

Re: Painfully slow BT Infinity 1

Quiet line test was very quiet? couldnt hear anything..

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Beginner
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Message 8 of 9

Re: Painfully slow BT Infinity 1

Yes all completed wired, Im aware I have max connectivity but you can see Im geeting very small download rate. nothing has changed at my home. ill check your other links thanks...

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Beginner
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Message 9 of 9

Re: Painfully slow BT Infinity 1

No problems listed in my area?

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