just had BT Infinity installed and opted for parental controls. Even on lightest setting it stopped me from accessing sites like e-bay, amazon, cotton traders - I turned off trusteer and cheecked ips was auto selection but no change. I have now de-activated parental controls entirely and have received e-mail confirmation of this from BT, but the control is still working. I've cleared caches on both firefox and chrome (the two browsers I use) and restarted my computer (a HP laptop with MS 8 ). This worries me because I don't see its a problem at my end. I've tried phoning the help line but it was always busy. anyone know what to do please?