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TheRealBudski
Aspiring Expert
1,557 Views
Message 1 of 14

Parental Control

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Hi All

I've been trying to setup the parental control for the last couple of months without success. When I first started I pressed the Activate button, and got a screen telling me it was being setup, and to check back in 24 hours.

 

Ever since then, the Parental Controls have shown as unavailable.

 

I've spent countless conversations withh the Indian call center and I'm not sure they really get what the issue is. In addition, they dont seem willing/able to pass me through to someone who can help because they are apparently an 'off line' team.

 

I could rant on about how they either dont call back when they say they will or calling the wrong number, but it wont help here.

 

Can one of the Mod's please see if they can assist here and finally get the controls turned on, otherwise I'm going to have to start looking at creating a DHCP server and passing my DNS via OpenDNS.

 

thanks in advance

 

 

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13 REPLIES 13
RobbieMac
Moderator
Moderator
1,551 Views
Message 2 of 14

Re: Parental Control

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Hi @TheRealBudski

 

Welcome to the community and thanks for your post!

 

Sorry for the problems you're having activating Parental Controls.  The community isn't going to be able to help with this so you can send us over your details and we'll give you a hand to activate the service from here.

 

Click on my username here >> RobbieMac << and you'll see our contact link on the left hand side underneath my profile picture.

 

Cheers,

 

Robbie

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TheRealBudski
Aspiring Expert
1,544 Views
Message 3 of 14

Re: Parental Control

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Hi

thanks for the speedy reply, I've answered as requested

Cheers

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PaddyB
Moderator
Moderator
1,510 Views
Message 4 of 14

Re: Parental Control

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Hi @TheRealBudski,

 

Thank you for sending in your details. I'm sorry you're experiencing issues with the BT Parental Controls. I've raised this with the Parental Controls team and they're currently investigating the issue. I should have an update for you in the next 48 hour and I'll be in touch as soon as I know more.

 

Thanks

 

PaddyB

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TheRealBudski
Aspiring Expert
1,507 Views
Message 5 of 14

Re: Parental Control

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Thanks very much.

 

I did check this morning, and it was still not available, but the fault is no longer showing in the faults screen

 

cheers

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PaddyB
Moderator
Moderator
1,491 Views
Message 6 of 14

Re: Parental Control

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Hi @TheRealBudski,

 

I gave your mobile number a quick call, I'm sorry I didn't get speaking to you today. The BT Parental Controls are now showing as active on your account. Please can you check if the service is working at your end?

 

Thanks

 

PaddyB

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TheRealBudski
Aspiring Expert
1,488 Views
Message 7 of 14

Re: Parental Control

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Hi

no idea why it didn’t ring,anyway it is showing as active on the screen, but when I try and modify the settings I get the following 


BT Parental Controls
Sorry, something went wrong. Please try again in 15 minutes.

 

Ive tried with IE11 and on an iPad with the same results 

 

thanks

 

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PaddyB
Moderator
Moderator
1,476 Views
Message 8 of 14

Re: Parental Control

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Hi @TheRealBudski,

 

Thank you for getting back to me. I'm sorry that hasn't worked. I've sent this off for further investigation and I should have an update for you tomorrow.

 

Thanks

 

PaddyB

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TheRealBudski
Aspiring Expert
1,448 Views
Message 9 of 14

Re: Parental Control

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Hi guys

i haven’t heard anything back since. 

Are there any internal updates to the support ticket?

 Thanks 

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StuartH
Moderator
Moderator
1,434 Views
Message 10 of 14

Re: Parental Control

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Hi @TheRealBudski

 

I can see @PaddyB is looking after this one for you.

 

He's in the office this afternoon and will be in touch with an update.

 

Thanks

 

Stuart

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