I have had this issue for several months, I have spoken to more people at BT than I care to remember with people ranging from very helpful to shockingly bad, however they have all been unable to resolve my issue.
I am trying to access certain websites which are being blocked. I am advised to log in to my account to over-ride this but I get this message:
You are not authorised to manage this Parental Controls service, please contact the account holder.
I log into MyBT and it shows me as the account holder, and my Parental Controls all off - BT have confirmed I am the only account name associated with the account.
These websites are blocked across all my deviced: PC, laptop, iPad and phone.
Please can someone help before I termnate my BT account.
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This sounds like a horrible experience. It too often impossible to connect to someone empowered to fix these types of issues (or even recognize it as an issue). It sounds like a backend database error. I'd suggest opening a formal complaint and seeing if this triggers any action on BT's side:
As-is, it's annoying you can't turn it off, because it's super easy to replace your BT router and configure it to use a different DNS provider. There's public DNS like Google and DNS providers with parental controls (OpenDNS, SafeDNS). However, BT's parental controls will break these whilst turned on.
Thank you for your message - the "Contact Me" text doesn't have a link? Can you advise if I am missing it some where?
Thanks RobbieMac for the update.
Keep me informed of the progress.
Hi @MattskiMK I called there but missed you, I wanted to follow up after the engineer visit as I can see they did detect a routing issue with your connection that should now be fixed. Can you post back and let me know if the parental controls are turned off?