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Philtfa
Beginner
836 Views
Message 1 of 5

Parental Controls ON but NOT ON

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i am being told that my Parental Control is ON and blocking certain sites which indeed it is. I did not turn my parental controls on and furthermore when I log in to my account they are turned off. So what is going on?!

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4 REPLIES 4
DavidM
Moderator
Moderator
817 Views
Message 2 of 5

Re: Parental Controls ON but NOT ON

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Hi Philtfa,

 

Welcome and thanks for posting. If you’re still having problems with the conflicting information we’ll need to look into this for you so please send over your details. You’ll get the contact us link in my profile.

 

Cheers

 

David

 

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pnefirst
Beginner
807 Views
Message 3 of 5

Re: Parental Controls ON but NOT ON

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I turned on BT Protect and then started getting messages that to my mind were wrong (and seemed to relate to Parental Controls).  I think the two are interlinked (Protect and Parental Controls).  I switched off BT Protect but the messages remained.  I investigated and it all seems to relate to  Rapport - it looks like Rapport and BT Protect don't like each other.

I had great difficulty getting it sorted (via Online Chat etc) but all seems OK now.  I am awaiting feedback from BT about what they did to fix it.

 

Hope this helps.  Post again if you need more info.

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Philtfa
Beginner
783 Views
Message 4 of 5

Re: Parental Controls ON but NOT ON

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I decioded to turn ON my parental controls then turn them OFF. I don't know whether this resolved the issue or whether it was just a co-incidence but all seems to be ok now.

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Keith_Beddoe
Distinguished Sage
Distinguished Sage
779 Views
Message 5 of 5

Re: Parental Controls ON but NOT ON

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"it looks like Rapport and BT Protect don't like each other."

 

Its quite easy to fix.

 

http://bt.custhelp.com/app/answers/detail/a_id/47653/~/i-cant-access-a-number-of-websites-that-ive-p...

 

Once you have done that, you can turn on parental controls and BT Protect again.

 

BT Protect does the same as Trustee Rapport, but is effective on all devices, not just on the device that Trustee Rapport is installed on, but only while you are connected to your BT Broadband or BT Wifi connection.

 

 

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