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katemckw
Beginner
550 Views
Message 1 of 4

Parental Controls is being activated?

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Hi, am also having the same message 'parental controls is being activated bla bla bla! This has been an issue on my account for about 3 weeks. I am desperate to access them and delete them forever, why did I ever activate in the first place!!! I have phoned countless times and am given irrelevant information, promised several call backs and still absolutely no way forward!! Please help!

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3 REPLIES 3
RobbieMac
Moderator
Moderator
540 Views
Message 2 of 4

Re: Parental Controls is being activated?

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Hi @katemckw

 

Thanks for your post and welcome back!

 

I'm sorry for the problems you're having with Parental Controls and that you didn't receive the promised call backs.  The community isn't going to be able to help with this so I will pick this up and give you a hand from here.

 

Click on my username here >> RobbieMac << and you'll see our contact link on the left hand side underneath my profile picture.

 

Cheers,

 

Robbie

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katemckw
Beginner
528 Views
Message 3 of 4

Re: Parental controls stuck activiating

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Have managed to delete my parental controls! Should take effect within 2 hours!! Oh my god, it really has worked!! Thank you so much!!!
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Keith_Beddoe
Distinguished Sage
Distinguished Sage
510 Views
Message 4 of 4

Re: Parental controls stuck activiating

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Remember to reboot your router to get a fresh public IP address that is not being intercepted.

 

Clear any local DNS caches.

 

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