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Beginner
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Message 1 of 5

Parental Controls not working

I have been using parental controls for a couple of years with no problems, however, I've recently noticed that they are failing to work. I've spoken to the support team who do not understand my problem and after an hour on the phone they said they would call me back and never did.

 

can someone help? I'm using an iPad, I've emptied my cache, rebooted the BT broadband router and used other devices and am still able to access inappropriate sites

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4 REPLIES 4
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Moderator
Moderator
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Message 2 of 5

Re: Parental Controls not working

Hi @Spridden3

 

Thanks for posting and welcome to the community forum!

 

Sorry for the problems you're having using parental controls.  The community isn't going to be able to help with this so we will give you a hand to sort this out.

 

Click on my username here >> RobbieMac << and you'll see our contact link on the left hand side underneath my profile picture.

 

Cheers,

 

Robbie

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Beginner
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Message 3 of 5

Re: Parental Controls not working

Hi - 

 

I am having the same issue.  Sites which were now blocked are now availabl to view.

 

Was this affecting many customers i.e. a problem with the system?

Was this resolved?  

 

Thanks

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Moderator
Moderator
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Message 4 of 5

Re: Parental Controls not working

Hi @HNT and thanks for posting. I'm sure we can help you also. 

 

Drop me over an email with the details. You'll get the contact link in my profile. If you can include a list of the sites you're referring to it might help with solving the issue.

 

Cheers

 

David

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Beginner
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Message 5 of 5

Re: Parental Controls not working

Hmmm.. they seem to be working again now.  Thanks anyway...

 

Considering what they are, they need to be consistently working, no?

 

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