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flamethrower
Aspiring Expert
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Message 1 of 2

Parental controls not working, UI shows enabled

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Hey folks

 

We have BT parental controls enabled, but they seem to have stopped blocking content sometime in the last month as far as I can tell.

 

Toggling the parental controls in the My Security Settings page on our home account has no effect: the UI happily alternates between on and off, but there is no blocking in either state. We have tried raising the bar from light to moderate, again no discernable effect.

 

The DNS server in use is indsc90.bt.net.

 

We do not use a BT Home router. FTTP + other brand router with pppoe. I appreciate there are other providers, e.g. OpenDNS who provide this service, but that's easy to bypass without adding a bump in the wire.

 

Does anyone have any ideas on anything that's changed of late?

 

Thanks

p.

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flamethrower
Aspiring Expert
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Message 2 of 2

Re: Parental controls not working, UI shows enabled

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Magically working again today. Thanks if anyone acted on this. Seems like a curious coincidence otherwise.

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