I'm now suddenly experiencing the same problem many others have. The parental controls have changed without my knowledge, and I cannot reset them due to technical error.
In your profile I can see a 'Send a private message' link, but no Contact the Mods link.
I too have this problem - I cannot manage my Parental Controls due to a 'technical error. I have rung the BT and got through to the Indian call centre more times now than I wish to remember. I get promises of calls back and nothing gets resolved. Please can BT help and fix this problem?