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Newbie
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Message 1 of 5

Part bill payment

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Hi, due to my not realising how much using my new amazon firestick would put me over my Internet use I ended up with a bill of £93 quod due this month. My husband paid £50 online via credit card yesterday (which we have recieved email confirmation of).I assume that this means that on our bill date (16th) £43 will be taken from my bank account. However I cannot find anywhere online where it says that the payment will be that amount, and my bill is still stated at £93. Does anyone know the answer?
Thanks
Helen!!
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Distinguished Sage
Distinguished Sage
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Message 2 of 5

Re: Part bill payment

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If you would like to try Live Chat they should be able to help you.

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Distinguished Sage
Distinguished Sage
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Message 3 of 5

Re: Part bill payment

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You may also be better upgrading to an unlimited download package, as it would save any future problems.

 

Just to add, you may find that the £50 will show as a credit to your next bill.

 

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Newbie
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Message 4 of 5

Re: Part bill payment

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Yep that's already been done and I got a really good deal so very happy with that!!
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Distinguished Sage
Distinguished Sage
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Message 5 of 5

Re: Part bill payment

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@Helenjane wrote:
Yep that's already been done and I got a really good deal so very happy with that!!

That is good, now you can use the Internet as much as you want Smiley Happy

 

If you upgrade in the same month as the over usage, they normally waive the excess charge.

 

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