Partially ported number from Virgin

[jimrudd75]

Hello

I had my FTTP Fibre 300 installed 2 weeks ago which im happy with and my landline should have ported from Virgin that day but it didnt. 

An Openreach engineer had to come to reactivate the old land and fit new master socket. This was done on Monday and he advised the port will be done with 6 hours but before midnight

Today I was expecting everything to be working on the BT side but not fully. I can make outgoing calls from the BT socket and it shows as my old Virgin number which is good but the number will not take incoming calls

When I plug the phone back into the Virgin socket, I can make and receive calls on the old number as if nothing ever changed

Tried ringing on 2 occasions today to get through to the FTTP team who have been pretty helpful so far but on both occasions i had to give up after nearly an hour on hold

Can anyone assit me with this? 

Thank you

[imjolly]

Try the FTTP team again as they are people to help you. 08005874787

[jimrudd75]

Hi - thanks for the suggestion but already spent 2 hours on hold today trying to get through so was hoping a mod on here could help me out?

[imjolly]

The FTTP TEAM deal with FTTP problems maybe try a different time of day

[iniltous]

It seems the landline element is over copper ( the OP states a new line and master socket to be installed for this ) so the FTTP team may not be the appropriate group to chase...it does on the face of it seem like a classic number port **** up, the correct info on the outgoing line, but incoming calls still routed through VM , it’s possible it’s just ‘late’ and will ( when VM do the business) be OK, otherwise it needs checking that the number port was requested ( likely since the appropriate number is on the BT line ) and for VM to do whatever they need to do.....out of curiosity is it a VM number, or a BT number that was ported to VM and now required back with BT ?

[jimrudd75]

Hi - the number was originally a TalkTalk number that went to Virgin and now back to BT - not sure who to contact - 1 hour 45 mins on hold to get though to FTTP team who up to now have been dealing with the port process 

[jimrudd75]

Gave up after 2 hrs 50 mins on hold...

[imjolly]

If your number was issued to you by TT and then you ported it to Virgin when moving your package and you are now moving to BT then that is the problem. When you try and port number from Virgin to BT the number will go back to the originator Talk Talk and cannot be ported to BT

Only way to get the number is to go back to TT

 there are many other posts similar with different ISPs in the scenario but the principle is the same

[jimrudd75]

Not quite true as I have moved this number from Virgin to Sky and back to Virgin since I have had it.

Tried to port back to TT once and they said I couldn’t even though they issued the number to me originally when I moved to my current house 8 yrs ago

can I ask a mod to look into this? I had to hand up after THREE hours on hold last night so with the 2 other times I tried yesterday I spent 5 hours trying to get through

Might just cancel the whole lot and stick with virgin for landline and take FTTP with TalkTalk who are now doing 500Mbps 

[Keith_Beddoe]

@jimrudd75 

First find out who actually owns your number.

If you have a quick look at the OFCOM website :-

http://static.ofcom.org.uk/static/numbering/index.htm#geog1

and download the spreadsheet that contains your local  number range (note the numbers exclude the leading zero). The line in the spreadsheet will show to whom the range is allocated.

That provider would be the only one who could give you your number back.

If it turns out to be BT, then you would only be able to get it back if you are living at the same address, or an address connected to the same exchange building. That would only apply if you still have copper pair available.