Password has expired

[Fergie67]

Good afternoon, Team.

I have tried to log in to our BT account to view our bill etc but I am now unable to do so.  A box appears to tell me the password has expired.   Is it usual for this to happen after a number of years ?  I have tried to log in on 2 devices. 

Kind regards.

[Anonymous]

Have you tried clicking on "Forgotten Your Logon Details?" link?

[Fergie67]

Thank you for your reply.

That is my next step.

I just wanted to ask the community if this is a normal thing to happen when nothing has been altered to the account details.

Kind regards.

[Anonymous · Accepted solution]

I appreciate that, I didn't answer the question simply because I don't know, some sites do delete the account after a certain period of inactivity but I couldn't tell you if BT is one of them

[juddster27]

My parents also got this today at logon, although I can logon fine without being prompted for a new one.  Any reason for BT suddenly asking for a password change?

Thanks

[Fergie67]

Hello.

Personally, I do not know why this has happened.

Hence my question to the community.

I reset our login details and all seems ok at the mo.

Kind regards