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Message 1 of 4

Pathetic Speeds

I signed up to Infinity nearly 2 months ago, and all I've had is a speed not even a 1/10 of what I was promised. However, because I've had an engineer visit and improve the speed a tiny little bit I'm unable to terminate my contract! Apparently, when BT advised me I would get between 29Mb and 35Mb, they wasn't aware that my connection runs through a telegraph pole.

 

So I'm now having to use a friends connection just to post this message due to my appalling speed! Can someone from BT kindly tell me why I can't end my Infinity contract early? I'm paying for up to 40Mb and so far I haven't even seen a third of 1Mb!

 

I want my contract cancelled without any fees, or I want a coaxial cable laying between my house and the pole! I know that this is an up to service, so I wouldn't get the headline speed. But this is appaling, I can't do anything online because of this! Complete utter cr4p

 

Links are below as I can't insert them as it won't load!

 

http://i40.tinypic.com/29m6hkn.png

http://i43.tinypic.com/4t0l12.png

http://i43.tinypic.com/143etms.png

http://i44.tinypic.com/r72e6g.png

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3 REPLIES 3
Distinguished Sage
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Message 2 of 4

Re: Pathetic Speeds

Were the tests ran over a wired or wireless connection?

Can you run a speedtest at www.speedtester.bt.com and post the results? Ensure the test is ran with an Ethernet cable connecting the computer directly with your home hub.

The BT speedtest will show us the IP profile of the line to help determine where the fault is.
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Message 3 of 4

Re: Pathetic Speeds

Hi and welcome

 

 Having overhead wires on poles is no reason why Infinity is not performing many thousands of customers are connected like this.


I would contact the forum mods using this link http://bt.custhelp.com/app/contact_email/c/4951 as they can take a look at your account and advise but they are busy so allow them three days or so.

 

When the engineer did the install he should have got a minimum speed on a wired pc of 15 Mbps or the install should have been aborted so something is strange. 

 

If the system really cannot deliver a signal to the router I am sure you will be able to cancel as BT will be in clear breach of contract but you may have to use the formal complaints channel but leave that until the mods have looked into your case. 

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Distinguished Sage
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Message 4 of 4

Re: Pathetic Speeds

Let's get some more information on the problem before we start pointing fingers or talk about cancelling.
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