Solved! Go to Solution.
"Our BT extension socket seems is faulty and BT says I have 2 options:"
if you have no extensions you are refering to the Master Socket you are only responsible if the socket shows signs of damage or internal moisture
the charge you have been told of is a warning you may be charged if it is damaged any other fault is free of charge
what makes you suspect the socket may be faulty ??
So do you use any extension sockets or just the Master Socket. If you just use the Master Socket then you can leave the faceplate off and save yourself £99. Or removing the wires attached to the faceplate would probably do the trick. But either would cut-off any other telephone outlets you have.
These days many of us use cordless phones that only require one phone socket to support several phones. So telephone extensions around the house are not the boon that they used to be.
Ok - thanks for clarifying. It's faulty as the phone line is terribly crackly. I've already spoken to the help desk and they told me to remove the front plate and plug the phone into the test socket and it worked fine. When I put the plate back in the front and plugged the phone and modem back in, the problem resumed. I have booked an engineer for Friday. Thanks for your quick response to my query.
As long as you are aware that you will probaly be charged for the visit?
Openreach would more than likely just disconnect any faulty wiring on the rear of your front plat of your master socket, they would not normally replace anything.
As mentioned do you need the extension sockets?