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Newbie
214 Views
Message 1 of 4

Paying the broadband

I have been with bt for my broadband now for 6 months or more yet on my bank account no money for my broadband is coming out yet my phone line bill is and now I am getting a £90 in debit I have NOT got any letters saying got a problem with paying my broadband all my info is correct now I saw my bill will be £65 on my next due payment which is next month

I will give BT a call if no one replies 

 

so what the hell is going wrong

 

 

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3 REPLIES 3
Aspiring Expert
211 Views
Message 2 of 4

Re: Paying the broadband

With that information we can't really help.  What package have you got?  Was there a discount or free period? Do you pay by direct debit/monthly/quartely?  How much are your call charges?

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Distinguished Sage
Distinguished Sage
198 Views
Message 3 of 4

Re: Paying the broadband

try online chat


live chat http://bt.custhelp.com/app/contact/c/2902/?s_intcid=con_intban_sanda_contact_us_chat_from_forums

 

this is a customer help customer forum and your posts do not go direct to BT



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Newbie
196 Views
Message 4 of 4

Re: Paying the broadband

thanks i did'nt know that they do online help

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