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BLACKW47CH
Aspiring Contributor
208 Views
Message 31 of 39

Re: Peak time connection issues. Not the usual.

Best option? I got one reply from my email to them last week, saying my problem was being dealt wit. I replied back to them and got nothing back so far. The mod team dont seem to be interested in me.
0 Ratings
Distinguished Sage
203 Views
Message 32 of 39

Re: Peak time connection issues. Not the usual.

they have to get BT Wholesale involved with congestion problems and it then gets added to the planned engineering works of all UK exchanges list it can some times take a few weeks to be resolved if they have been replied to you then they will update you when they have more news they will not just leave it
0 Ratings
Chocchick
Beginner
178 Views
Message 33 of 39

Re: Peak time connection issues. Not the usual.

It transpires that the similar problems I am having are on the same Mattishall exchange as yourself. I thought the "cease and reprovide" had done the trick. Things seem a bit better for a few days, however as soon as I try and download anything or watch iPlayer then the speed drops back down to 0.4Mbps within a few minutes. 6 weeks of phoning BT and still no answers. Aaaaaaargh! Mods - if you reading this, the Mattishall exchange is knackered.
0 Ratings
Distinguished Sage
173 Views
Message 34 of 39

Re: Peak time connection issues. Not the usual.

Chocchick the same answer I gave the op the will get wholesale involved and it will get added to there planned engineering work but it can take time all you can do is wait I am afraid
0 Ratings
Distinguished Sage
172 Views
Message 35 of 39

Re: Peak time connection issues. Not the usual.

As the earlier link is showing wholesale are aware of the problem and at this time no date for the work has been set
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BLACKW47CH
Aspiring Contributor
170 Views
Message 36 of 39

Re: Peak time connection issues. Not the usual.

After a visit from an engineer my problems seem to have improved. He done some things down at the exchange in Mattishall and I've been hitting speeds of 7.0 mbps. That's the quickest it's ever been. Sometimes it's dropped to 2.5 in peak times but i'm sure that's normal?
0 Ratings
Distinguished Sage
Distinguished Sage
167 Views
Message 37 of 39

Re: Peak time connection issues. Not the usual.

that's an improvement and drop in download speed at peak time is probably exchange congestion  is there anything shown for your exchange 

http://usertools.plus.net/exchanges/mso.php

http://usertools.plus.net/exchanges/?

http://btbusiness.custhelp.com/app/service_status

http://bt.custhelp.com/app/answers/detail/a_id/15036



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BLACKW47CH
Aspiring Contributor
166 Views
Message 38 of 39

Re: Peak time connection issues. Not the usual.

Im pretty confident that my issues at the exchange have been fixed. So thanks to this forum and bt engineer. Not India though. Sounds like still an issue at the exchange for Chocchick though.
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Distinguished Sage
160 Views
Message 39 of 39

Re: Peak time connection issues. Not the usual.

Glad it is now sorted for you
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