Pending cashback

[hodges926]

Hi

My cashback has been pending for some time now. Other people that qualified for the cashback and that ordered their services after me have reported theirs is now confirmed. I am becoming concerned there is an issue with mine now.

If someone from the BT team could let me know what info they need to enable them to look into it, I would be very grateful.

Thanks.

ps

I realise this is not in the correct forum but I could not find an appropriate one to post it in.

[Keith_Beddoe]

Welcome to this user forum. @hodges926 

I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.

[hodges926]

Thank you Keith, appreciate that.

[PaddyB]

Hi @hodges926,

Welcome to the community.

When did your order complete? It can take around 6 - 8 weeks from the date the order completes for the cashback to appear on your account.

Thanks

PaddyB

[hodges926]

Hi Paddy

My cashback has been pending since the 12th of March and my services were activated on the 26th of March.

[RobbieMac]

Hi @hodges926 

Thanks for posting back and confirming that.

Can you send us over your details and we'll look into this for you?  I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Cheers,

Robbie

[hodges926 · Accepted solution]

Hi Robbie

Thank you for offering to look into this for me.

I have just finished typing my reply to your private message and before sending it decided to check the cashback status again. I am pleased to report the status has now changed to confirmed!

It must have known we were talking about it!

I am not very familiar with cashback sites but I would assume the new status now means I will definitely receive the cashback? I guess I will find out!

Thanks for your help.

[RobbieMac]

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@hodges926 wrote:

Hi Robbie

Thank you for offering to look into this for me.

I have just finished typing my reply to your private message and before sending it decided to check the cashback status again. I am pleased to report the status has now changed to confirmed!

It must have known we were talking about it!

I am not very familiar with cashback sites but I would assume the new status now means I will definitely receive the cashback? I guess I will find out!

Thanks for your help.

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Hey @hodges926 

Well what do you know, expert timing and all that 

I'm pleased it has been confirmed now.  All is good once it shows confirmed.  You are more than welcome, happy to help out.  If you need anything else feel free to post back.

Cheers,

Robbie

[hodges926]

That's great, Thank you for the help mate  

[RobbieMac]

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@hodges926 wrote:

That's great, Thank you for the help mate  

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No probs