People Can't Hear Me When Phoning Out

[DH2020]

Hi,

I have a new BT4600 phone that certain people can't hear me when phoning them. My voice is very faint to them. Other people I have no problem and they can hear me just fine.

Any ideas please?

Thanks,

D

[Keith_Beddoe]

@DH2020 

Who provides your phone and broadband service?

[DH2020]

Hi,

Phone and broadband provider is BT.

Thanks,

D

[RIC9380]

Have you tried another phone? Can you borrow one that always works fine from a friend/relative/neighbour? Is the BT4600 located close to any other electrical equipment? There is a product helpline: 0800 145 6789.

[Keith_Beddoe]

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@DH2020 wrote:

Hi,

Phone and broadband provider is BT.

Thanks,

D

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Have you made sure that there is a microfilter in the lead to the phone, as any broadband signal getting into the phone, will impact on its performance?

[DH2020]

Thanks everyone,

I phoned the number and the phone line was checked (no problem) so they suggested trying a new filter.

Appreciate all of your suggestions.

D