Persisten disconnects

[pompey1898]

Hi @RobbieMac & @PaddyB,

Further to my last complaint on this subject :-

https://community.bt.com/t5/BT-Fibre-broadband/Persistent-disconnects/td-p/1903288/page/5

Ever since then I have continued to suffer daily, or more, disconnects.  It has not escaped my notice that the mods are providing assitance for some people that are only getting disconnects every 2 or 3 days.  Since the vast majority of my disconnects are at night I have not complained again - TILL NOW !

Today I have suffered 3 disconnects, one of which was during a session with HMRC that then required the complicated log-in process for a second time, which left me furious.

So I can I beg you to investigate again please ?

[pippincp]

According to the thread you refer to everything was acceptable.

[pompey1898]

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@pippincpwrote:

According to the thread you refer to everything was acceptable.

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Hi @pippincp ,

It was at the time I posted that, 14 days between disconnects was totally acceptable.

However, things have got worse again hence my request for the mods to investigate.

[pippincp]

Fair enough so it is a new fault, you know the drill.

Router stats, test socket and quiet line test.

[pompey1898]

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@pippincpwrote:

Fair enough so it is a new fault, you know the drill.

Router stats, test socket and quiet line test.

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I hear what you say but is hardly a NEW fault, it is a fault I have lived with for over 10 months.

[pompey1898]

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@pippincpwrote:

Fair enough so it is a new fault, you know the drill.

Router stats, test socket and quiet line test.

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Hi @pippincp ,

Router stats :-

Quiet line test is silent.

Can't use test socket.

Since posting here yesterday I have lost connection 4 times.  2 showed in the hub stats as the router disconnected but I don't know what caused the other 2 as there is nothing in the log and the router remained blue.

Hope this helps you and the mods.

[pippincp]

The router stats would be more helpful than the status page.

[pompey1898]

Hi @pippincp ,

Sorry about that.  Is this what you want :-

[imjolly]

why can't you use test socket   I checked back though old posts but couldn't find the reason you are unable to use test socket

[pompey1898]

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@imjollywrote:

why can't you use test socket   I checked back though old posts but couldn't find the reason you are unable to use test socket

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Hi @pippincp ,

When I had problems, I think it was last May/June, the last engineer went through everything with a fine toothed comb and moved the master socket to the hall, mainly so the engineers had better access.  He then made a coonection through the wall to where the old master socket was and where the router is located, see picture below :-