Persisten disconnects

[pippincp]

I think youu were answering @imjolly 

[pompey1898]

Whoever I was answering, the answer is still the same.

I'm really hoping one of the mods will pick this up.

[DiggerOfTrenches]

If you are able to submit some detailed router logs then I may be able to help. I need logs with WAN PPP IP and TR69 selected. This will remove the dross from the logs and make them easier to read. So event log select category top right select WAN ... and post result with DSL disconnected at the top.

[pompey1898]

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@DiggerOfTrencheswrote:
If you are able to submit some detailed router logs then I may be able to help. I need logs with WAN PPP IP and TR69 selected. This will remove the dross from the logs and make them easier to read. So event log select category top right select WAN ... and post result with DSL disconnected at the top.

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Hi @DiggerOfTrenches ,

Edit : I tried doing this but got the message "Message cannot exceed 20,000 characters." so trying again with much less data.  Tried a third time with just one day.  Still won't work.  So tried a screenshot.

Thanks for your offer to fix this.  Hopefully these are the logs you are looking for :-

[DiggerOfTrenches]

Looks like a line fault but need TR69 data as well.

[DiggerOfTrenches]

Have you been keeping an eye on your SNR noise margins?

[DavidM]

Hi @pompey1898  and thanks for posting.

I'm really sorry to hear the connection problem hasn't been sorted. As @DiggerOfTrenches  has mentioned are there any problems with the line? Have you tried the quiet line test on 17070 option 2?

Cheers

David

[pompey1898]

Hi @DavidM ,

I did say that the quiet line test is silent in an earlier post.

Hi @DiggerOfTrenches ,

Noise margin went up from ~3dB to ~6dB when the fix was made way back but has remained therabouts ever since.

I never knew TR69 was there, I had only been directed to WAN.  Here are the TR69 results for as much as I could squeze on a page :-

[DiggerOfTrenches]

Thanks
Line fault or R.E.I.N. Any patters in the times?

[pompey1898]

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@DiggerOfTrencheswrote:
Thanks
Line fault or R.E.I.N. Any patters in the times?

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The majority of the disconnections are early morning but there are plenty more that are totally random.