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Madge2020
Beginner

‎28-07-2020 14h30 - edited ‎28-07-2020 14h45

677 Views
Message 1 of 5

Personal Details

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The title on my bill shows me as Mrs but my online account shows as Miss.  How do I change this so that my bill reflects what is on my account?

I want Mrs changed to Miss.

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4 REPLIES 4
gg30340
Distinguished Sage
Distinguished Sage

on ‎28-07-2020 20h21

650 Views
Message 2 of 5

Re: Personal Details

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Call Billing on 0800.800.150. They should be able to help.

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Madge2020
Beginner

on ‎30-07-2020 15h16

617 Views
Message 3 of 5

Re: Personal Details

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Tried that, completely clueless on how to rectify.  Somewhere in the system, they have this unchanged or someone is manually typing this in when they generate the bill.

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gg30340
Distinguished Sage
Distinguished Sage

on ‎30-07-2020 16h03

610 Views
Message 4 of 5

Re: Personal Details

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I have notified the moderators of the forum about your problem. Once they have read this they may be able to help. They are very busy at present and this would not appear to be a very urgent matter so it may take them some time to re-contact you after their initial contact. They will do this by posting on this thread.

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NeilO
Moderator
Moderator

on ‎30-07-2020 16h28

604 Views
Message 5 of 5

Re: Personal Details

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Hi Madge2020, welcome to the community and thanks for posting if you've spoken to 150 and they've made the change to your name it will be reflected on your future bills. Any online bills that were produced before the update will still show Mrs and this can't be updated. I'm sorry if this wasn't explained when you were speaking to the billing team. 

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