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tharweb
Contributor
620 Views
Message 1 of 10

Personal notification of January 14 price changes

Is there anyone apart from me, yet to receive an email or letter from BT detailing the price changes. An article I read which was written on 27th September said we would be informed "next week", so that would imply by 5th October?

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9 REPLIES 9
imjolly
Distinguished Sage
Distinguished Sage
614 Views
Message 2 of 10

Re: Personal notification of January 14 price changes

have you checked your btinternet.com email ?



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StewM
Guru
606 Views
Message 3 of 10

Re: Personal notification of January 14 price changes

Not received mine. I also look after the affairs of two relatives and not received any for them too.
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tharweb
Contributor
592 Views
Message 4 of 10

Re: Personal notification of January 14 price changes

@imjolly - Yeah, I wondered if they'd sent it to the BT email address, so I checked it today, no luck.

@ StewM - At least I'm not alone. I keep thinking I must've missed the email or its gone in my spam folder or I'd not received the letter, but if there are others in the same position, I presume they're still sending them out.
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daleski75
Aspiring Expert
558 Views
Message 5 of 10

Re: Personal notification of January 14 price changes

Not got mine either and checked my bt yahoo account and breathed a sigh of relief to know it's not in there (I never ever use it)

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Ectophile
Distinguished Guru
553 Views
Message 6 of 10

Re: Personal notification of January 14 price changes

Not me.  I was expecting it to come with the next bill.

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tharweb
Contributor
543 Views
Message 7 of 10

Re: Personal notification of January 14 price changes

I have received a bill this week, but no mention of price increases.

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pottyperson
Distinguished Guru
Distinguished Guru
512 Views
Message 8 of 10

Re: Personal notification of January 14 price changes

Did the price increase notification ever come with a bill? Not that I remember. For what it's worth, in the last 2 years I got emails on 24 November and 15 October so plenty of time yet.

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kinbonpatrickso
Beginner
402 Views
Message 9 of 10

Re: Personal notification of January 14 price changes

The email was sent to your registered mailbox and not your bt mailbox. However, I would not expect the notification be any personal at all if I were you ... the executive level complaint team said the nofication email is a general generic email to all bt customers. No personal notification email about the price change has been sent.

 

Thanks

pottyperson
Distinguished Guru
Distinguished Guru
390 Views
Message 10 of 10

Re: Personal notification of January 14 price changes

The email is personal in the sense that it was addressed to individual customers as opposed to being a general announcement. The annual notification has not contained precise individual costings for some years. This thread is now water under the bridge.

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