Personal notification of January 14 price changes

[tharweb]

Is there anyone apart from me, yet to receive an email or letter from BT detailing the price changes. An article I read which was written on 27th September said we would be informed "next week", so that would imply by 5th October?

[imjolly]

have you checked your btinternet.com email ?

[StewM]

Not received mine. I also look after the affairs of two relatives and not received any for them too.

[tharweb]

@imjolly - Yeah, I wondered if they'd sent it to the BT email address, so I checked it today, no luck.

@ StewM - At least I'm not alone. I keep thinking I must've missed the email or its gone in my spam folder or I'd not received the letter, but if there are others in the same position, I presume they're still sending them out.

[daleski75]

Not got mine either and checked my bt yahoo account and breathed a sigh of relief to know it's not in there (I never ever use it)

[Ectophile]

Not me.  I was expecting it to come with the next bill.

[tharweb]

I have received a bill this week, but no mention of price increases.

[pottyperson]

Did the price increase notification ever come with a bill? Not that I remember. For what it's worth, in the last 2 years I got emails on 24 November and 15 October so plenty of time yet.

[kinbonpatrickso]

The email was sent to your registered mailbox and not your bt mailbox. However, I would not expect the notification be any personal at all if I were you ... the executive level complaint team said the nofication email is a general generic email to all bt customers. No personal notification email about the price change has been sent.

Thanks

[pottyperson]

The email is personal in the sense that it was addressed to individual customers as opposed to being a general announcement. The annual notification has not contained precise individual costings for some years. This thread is now water under the bridge.