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dneill2006
Beginner
430 Views
Message 1 of 3

Phone Call Echo/Doubling, Broadband Speed Slower.

About afew hours ago I noticed my broadband stopped working.

 

Restarted the router and was working again but at almost half the speed.

 

Picked up the phone to ring BT but now the phone is echoing/doubling, like there is 2 people talking.

 

I've rang BT support so waiting for them to callback now.

 

Just wondering if anyone knows what could be wrong?

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2 REPLIES 2
Distinguished Sage
395 Views
Message 2 of 3

Re: Phone Call Echo/Doubling, Broadband Speed Slower.

you need to report the fault to BTFaults on 151
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Distinguished Guru
385 Views
Message 3 of 3

Re: Phone Call Echo/Doubling, Broadband Speed Slower.

Can I just suggest before you contact BT that you have tried a known working phone in the test point of your main socket (if you have one), with everything else disconnected in case the fault is being caused by wiring or equipment in your premises.

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